Marketplace Operations Specialist (Part-Time)

Project Desciption

Role Overview:

Reporting to the Head of Marketing, the Marketplace Operations Specialist will manage and optimise Porcelain Skins Marketplaces, specifically Lazada, Shopee, and iShopChangi stores. This role is pivotal in driving our e-commerce growth by ensuring seamless operations, executing campaigns, and analyzing performance data to achieve sales targets.

Job Type: Part-Time basis (+/-8 hours per week) under a 3-6 months contract

Key Responsibilities:

       Marketplace Management:

• Manage the daily operations of Porcelain Skins Lazada and Shopee stores, including product listings, pricing, promotions, and inventory updates.
• Ensure accurate and visually appealing product listings that align with Porcelain Skins brand identity.
• Optimize store performance to improve visibility, conversion rates, and customer satisfaction.

  Campaign and Promotion Execution:

• Plan and execute marketplace campaigns, flash sales, and platform-specific promotions to drive traffic and sales.
• Work closely with Lazada and Shopee account managers to secure exposure opportunities and exclusive deals.

  Inventory and Order Fulfillment Coordination:

• Monitor inventory levels and coordinate with logistics partners to ensure smooth order fulfillment and timely delivery.
• Prevent overselling and stockouts by maintaining accurate stock records.

  Data Analysis and Reporting:

• Track and analyze sales, traffic, and customer behavior metrics on Lazada and Shopee.
• Generate weekly and monthly reports with insights and actionable recommendations to improve store performance.

  Customer Relationship Management:

• Respond promptly and professionally to customer inquiries and reviews on Lazada and Shopee platforms.
• Implement strategies to enhance customer satisfaction, retention, and repeat purchases.

Requirements:

• Bachelor’s degree in Business, Marketing, E-commerce, or a related field.
• Minimum 2 years of experience managing Lazada and Shopee operations.
• In-depth understanding of marketplace algorithms, platform-specific tools, and e-commerce trends.
• Strong data analysis skills with proficiency in Excel/Google Sheets for performance reporting.
• Self-motivated, detail-oriented, and capable of managing multiple priorities independently in a remote setting.
• Strong communication skills to collaborate effectively with internal teams, external account managers, and the Head of Marketing.
• A passion for the skincare and beauty industry is a bonus.

More info in website: https://porcelainskin.com/pages/career