Customer Support Administrator (Remote)

Project Desciption

Ludicrum offers an array of services and a personalized approach to every business, blending creativity with technology to deliver world-class experiences. From marketing and product development to customer support and financial reporting, our teams are changing the game. Our vision is to create ultra-intuitive and engaging platforms to fuel growth through strategic partnerships and market expansion.

Our success is driven by core values deeply embedded in our culture. We believe in transparency, always being clear, open, and honest. We are goal-focused, relentlessly pursuing our targets. Adaptability is key: we embrace change and use it to excel. Kaizen guides us, as we continuously improve, test, and refine.

With a dynamic and collaborative culture and fast career growth, our 250+ global team thrives!

🥜 In a nutshell

We’re on the hunt for an enthusiastic and detail-oriented Customer Support Administrator to join our team. You’ll play a crucial role in processing financial transactions, ensuring operational accuracy, and supporting smooth day-to-day workflows behind the scenes.

⏳ Shift Structure:

This position involves working a rotating three-shift schedule based on Central European Time (CET/CEST): 07:00–15:00, 15:00–23:00, and 23:00–07:00. You will work five days per week, including weekends and public holidays, as part of a 24/7 operation.

For candidates based in Southeast Asia, these shifts typically correspond to the following local working hours:

• UTC+7 – 13:00–21:00 / 21:00–05:00 / 05:00–13:00
• UTC+8 – 14:00–22:00 / 22:00–06:00 / 06:00–14:00
• UTC+9 – 15:00–23:00 / 23:00–07:00 / 07:00–15:00

This means that, depending on the rotation, you will regularly work evening, overnight, and early morning shifts in your local time.

Please note that shift timings may adjust by one hour during parts of the year due to daylight saving time changes in Europe (CET/CEST).

🎯 The responsibilities & the impact YOU will have:

• Process incoming and outgoing payments accurately and efficiently.
• Verify transaction details and ensure accuracy before finalizing payments.
• Monitor and maintain account balances across payment systems.
• Support Customer Support agents by resolving payment-related issues quickly and professionally.
• Collaborate with colleagues to resolve discrepancies and identify process improvements.
• Assist shift leaders and managers with operational tasks as needed.
• Participate in regular meetings and training sessions to enhance team efficiency and develop your expertise.
• Provide support and guidance to junior team members when needed.

⚡ All you need is…

• Excellent verbal and written communication skills in English.
• A meticulous, precise, and thorough approach to tasks.
• Strong analytical and numeric skills for resolving issues.
• The ability to thrive in a fast-paced digital environment while juggling multiple tasks.
• A collaborative mindset to work effectively with colleagues.

Nice to have

• Familiarity with tools such as Slack and Discord.
• Experience in customer service or similar roles.

To apply or more info, visit ludicrum career page.