Profile of Abqari Haikal Abdul Halim Ho
Abqari Haikal Abdul Halim Ho Virtual Assistant | Customer Service Expert | CRM & Data Management Hi, I’m Haikal, a Customer Experience and Business Solutions professional with more than 8 years of experience in customer service operations, team leadership, business development, CRM management, and enterprise software solutions.
I have extensive experience working with multinational organizations and clients across various industries, including Oil & Gas, Engineering, Manufacturing, Technology, and Professional Services. Throughout my career, I have managed customer support teams, improved operational performance, handled client communications, coordinated projects, and supported business growth initiatives.
My professional expertise includes:
• Customer Service & Customer Experience Management
• Virtual Assistant & Administrative Support
• Lead Generation & CRM Management
• Email Management & Professional Business Communication
• Data Entry, Data Analysis & Reporting
• Project Coordination & Documentation Management
• Market Research & Business Research
• Technical Documentation & Process Documentation
• Microsoft Office (Excel, Word, PowerPoint)
• Enterprise Solutions including Document Management Systems (M-Files) and Maintenance Management Systems (Fiix)
In addition to my corporate background, I have also worked as a freelance contractor performing piping and electrical works. This hands-on technical experience gives me a practical understanding of site operations, engineering workflows, maintenance activities, and project execution, allowing me to bridge the gap between operational teams and business stakeholders.
I am known for being reliable, detail-oriented, and results-driven. Whether you need support with customer service operations, administrative tasks, lead generation, business documentation, reporting, or project coordination, I am committed to delivering quality work, clear communication, and professional results.
Let’s discuss how I can help support your business and contribute to your project’s success.