I am a Mechanical Engineer who embarked on a transformative journey into the Quality field, ultimately choosing the role as a Quality Control and Quality Assurance Engineer.
Known for my meticulous attention to detail, I excel in analyzing and improving manufacturing processes, seamlessly collaborating with cross-functional teams, and leading continuous improvement initiatives. With a keen understanding of industry standards and a commitment to exceeding expectations, I am an effective communicator who values customer satisfaction, actively integrating feedback for product enhancements.
Adaptable in dynamic environments, I make significant contributions to maintaining high product quality, fostering a culture of improvement, and enhancing the overall success of the team and company through accurate documentation and rigorous quality control processes.
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-Receive and review customer complaints regarding product quality, performance, or any other related issues.
-Utilize tools such as fishbone diagrams, 5 Whys, or Failure Mode and Effects Analysis (FMEA) to identify underlying issues.
-Provide training to internal teams on lessons learned from customer complaints.
-Establish key performance indicators (KPIs) to monitor the effectiveness of corrective actions.
-Conduct internal and external audits to assess compliance with quality standards, regulations, and industry requirements.
-Familiar with Restriction of Hazardous Substances (RoHS), Underwriters Laboratories (UL), CSA Group (CSA) requirements
– To ensure tool and equipment calibration are carried out as per schedule (internal and external).
– In charge of establishing inspection method for raw material in up to finish goods until mass production
– To prepare report on new material testing, new supplier testing whenever necessary using Optical Gauging.
– Knowledge in ISO9001 requirements.
-Answer calls from customer regarding their problems with network and sim card.
-Prepare report based on complaints and promote ongoing promotion to customers.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.