Profile of Afi Azizi Sanusi

Afi Azizi Sanusi Customer Management Executive
3 years experience 0 projects worked Malaysia
RM15.00 /hr RM0 earned
Administrative SupportCopywritingCustomer ServiceCustomer SupportData EntryEdittingEmail HandingEnglishSalesSales Writing

👋 Hi there! I’m a professional telesales agent with nearly 3 years of experience in sales and customer service. I specialize in cold calling, lead generation, appointment setting, and customer engagement to help businesses increase their sales and retain clients.

✅ What I Offer:

✔ Cold Calling & Telemarketing (B2B & B2C)

✔ Lead Generation & Appointment Setting

✔ Customer Service & Follow-ups

✔ Sales Pitches & Objection Handling

✔ Data Entry & CRM Management

I’ve worked under Coca-Cola Singapore Bronze since 2023, handling high-volume calls and assisting clients efficiently. I can confidently communicate with customers, close deals, and build strong relationships to boost your business success!

💡 Why Choose Me?

✔ Proven sales experience with a successful track record

✔ Excellent communication & persuasion skills

✔ Fast, reliable, and detail-oriented work

✔ 100% client satisfaction guaranteed

Let’s work together! Send me a message, and let’s discuss how I can help grow your business. 🚀

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Management Executive

    Telecontinent Sdn Bhd

    October 2021 - Now

    • Contact existing customers to promote products and process their orders.
    • Address customer inquiries and provide accurate information about products.
    • Identify customer needs and close sales effectively.
    • Maintain and update customer information in the database.
    • Manage customer complaints and ensure timely resolution.
    • Achieved or exceeded quarterly sales targets consistently.
    • Handle Outlook office emails for customer correspondence and internal communication.
    • Manage customer inquiries and support through WhatsApp.
    • Always maintaining sales target 80% above monthly.
    • Resolved customer issues with an 80% satisfaction rate, improving retention.
    • Trained and mentored 5 new team members, enhancing team performance.

Certification

  • Certificate Of Achievement

    Jusri Ong (Managing Director)

    October 2022 - October 2022

    Best Customer Management Executive (Coca-Cola Telesales) Q3/2022

Education

  • Diploma in Sports Studies

    Universiti Teknologi MARA (UiTM)

    June 2013 - December 2015

  • Barchelor of Health Administration (Hons.)

    Universiti Teknologi MARA (UiTM)

    September 2016 - December 2018