Profile of Afi Azizi Sanusi

Afi Azizi Sanusi Customer Management Executive
3 years experience 0 projects worked Malaysia
RM15.00 /hr RM0 earned
Administrative SupportCopywritingCustomer ServiceCustomer SupportData EntryEdittingEmail HandingEnglishSalesSales Writing

πŸ‘‹ Hi there! I’m a professional telesales agent with nearly 3 years of experience in sales and customer service. I specialize in cold calling, lead generation, appointment setting, and customer engagement to help businesses increase their sales and retain clients.

βœ… What I Offer:

βœ” Cold Calling & Telemarketing (B2B & B2C)

βœ” Lead Generation & Appointment Setting

βœ” Customer Service & Follow-ups

βœ” Sales Pitches & Objection Handling

βœ” Data Entry & CRM Management

I’ve worked under Coca-Cola Singapore Bronze since 2023, handling high-volume calls and assisting clients efficiently. I can confidently communicate with customers, close deals, and build strong relationships to boost your business success!

πŸ’‘ Why Choose Me?

βœ” Proven sales experience with a successful track record

βœ” Excellent communication & persuasion skills

βœ” Fast, reliable, and detail-oriented work

βœ” 100% client satisfaction guaranteed

Let’s work together! Send me a message, and let’s discuss how I can help grow your business. πŸš€

Work History (0)

  • There are no activities yet.

Work Experiences

  • Customer Management Executive

    Telecontinent Sdn Bhd

    October 2021 - Now

    β€’ Contact existing customers to promote products and process their orders.
    β€’ Address customer inquiries and provide accurate information about products.
    β€’ Identify customer needs and close sales effectively.
    β€’ Maintain and update customer information in the database.
    β€’ Manage customer complaints and ensure timely resolution.
    β€’ Achieved or exceeded quarterly sales targets consistently.
    β€’ Handle Outlook office emails for customer correspondence and internal communication.
    β€’ Manage customer inquiries and support through WhatsApp.
    β€’ Always maintaining sales target 80% above monthly.
    β€’ Resolved customer issues with an 80% satisfaction rate, improving retention.
    β€’ Trained and mentored 5 new team members, enhancing team performance.

Certification

  • Certificate Of Achievement

    Jusri Ong (Managing Director)

    October 2022 - October 2022

    Best Customer Management Executive (Coca-Cola Telesales) Q3/2022

Education

  • Diploma in Sports Studies

    Universiti Teknologi MARA (UiTM)

    June 2013 - December 2015

  • Barchelor of Health Administration (Hons.)

    Universiti Teknologi MARA (UiTM)

    September 2016 - December 2018