Ewe chang ching | Freelancing Malaysia

Ewe chang ching Information Technology Operations Analyst

4 years experience 0 projects worked Malaysia

RM25.00 /hr RM0 earned

Adobe IllustratorAdobe PhotoshopCloudflareCopy WrittingCustomer ServiceCustomer SupportData Entry

I have technical acumen with superior customer service skills. Experienced in managing telephone and computer systems with advanced proficiency in MS Office. Adept at diagnosing technical issues and providing clear, effective solutions to non-technical users. Brings additional competency in video editing and digital media. Committed to professional growth and contributing valuable technical support to dynamic teams.

Google Workspace Support:
Google Workspace Administration (User Management, OU, Security Policies).
Deep knowledge of Gmail, Drive, Calendar, Meet, Docs, Sheets, & Slides.
DNS Management:
Configuration of MX, SPF, DKIM, CNAME & Domain Verification.
Microsoft Office Suite:
Advanced proficiency in Word, Excel, PowerPoint.
Web & Programming/Multimedia:
HTML, Basic Programming Logic.
Short Video & Audio Editing.
IT Troubleshooting:
Diagnostics for login, sync, and connectivity issues.
Adaptability & Multitasking:
Efficiently managing multiple priorities.
Problem Solving:
Analytical approach to complex technical issues.
Teamwork:
Collaborative and supportive team player.
Conflict Resolution:
De-escalating issues with empathy.

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Work Experiences

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Process Associate (Voice and Non Voice Support)
IGT Solutions Pvt Ltd (Malaysia)
June 2023 - June 2024
Handle pre and post-reservation inquiries by phone,e-mail and live chat
Modify, change, and/or cancel existing reservation
Act as a liaison between customers and airlines/hotels to arrange
special requests/ to resolve complaints
As I gained experience, I also devised customer service phrases
for different guest situations to ensure that our team was able to
effectively handle a variety of customer needs and challenges.
Information Technology Operations Analyst
Accenture
June 2024 - Now
Responsible for providing SOP-based first-level Digital Workspace Support via Ticket, Chat and Email.
Resolve Incidents based on SOPs/Runbooks and diagnose Problems
Should understand & troubleshoot issues related to: cloud service and workspace
Follows up with other resolver groups and providers to ensure tickets are updated and/or actioned within 24 hours or less from the previous update
Update with any changes to any Configuration Items, in conjunction with the SI team
Diagnosed and resolved critical issues across the Google Workspace ecosystem (Gmail, Drive, Meet), addressing login failures, sync errors, and connectivity interruptions.
Guided IT administrators on best practices for user management, organizational unit (OU) structuring, security policy enforcement, and custom domain setup.
Assisted clients with domain verification and essential DNS record configurations (MX, SPF, DKIM) to ensure seamless email deliverability and service activation.

Profile of Ewe chang ching

Work History (0)

Work Experiences

Process Associate (Voice and Non Voice Support)

IGT Solutions Pvt Ltd (Malaysia)

June 2023 - June 2024

Information Technology Operations Analyst

Accenture

June 2024 - Now

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