Profile of Anson Neoh
Anson Neoh Customer Care & Problem-Solving Consultants Coordination & Support:
• Assist with centralizing and streamlining processes, ensuring consistent practices across
various departments or locations.
• Logistics coordination (including Export Permit processing for Trebor pumps)
• Act as a point of contact for different teams or business units.
• Prepare sales quotations, technical proposals, service work orders, etc. including
after sales support & follow up to ensure timely feedback & prompt delivery execution.
• Direct requests and unresolved issues to the designated resources or teams.
• Execute online order fulfillment and after-sale activities.
• Provide administrative support to CEO, senior managers, directors, or general manager.
• Submit reports and participate in meetings and reviews to monitor the sales & service request
closure rate and sales target status.
• Complete any other jobs as assigned by general manager.
• Managed the Centralized Business Email and incharge the case database.
• Work with GM, Service Director, and Professional Support Team to
establish Millice price books and pricing strategies for after sales services
and spare parts business.
• Manage the CRM entries in Synergix (inputs for monthly opportunity
forecast reports) that the Professional Support Team has not really been
diligent in populating and maintaining the data.
• Administer Service e-CARP – helping the team that do not have bandwidth
or inclination to fill in their Service e-CARP (including entry of history info
like time spent); resource management / scheduling (forward planning
entries of data) ; running reports for Management reporting.
• Work with respective champions of tools in maintaining an updated
inventory and issuance of PPE and tools that includes personal tools,
common tools, and special tools & equipment (STE).
• Handle all module evaluation cases that needs to be sent to Royce
Instruments USA for assessment prior to repair or calibration.
• Sales – order taking for consumables sales
Process Improvement:
• Evaluate current workflows and identify areas for improvement to boost efficiency.
• Implement standardized procedures or systems across multiple business units.
Communication & Reporting:
• Ensure effective communication between departments and teams.
• Prepare reports, track performance metrics, and analyze business data.
Project Management:
• Oversee specific business initiatives, ensuring they are completed within set deadlines and
budgets.
• Collaborate with cross-functional teams to manage and execute key projects.
Budgeting & Financial Oversight:
• Assist in managing budgets and financial tracking for centralized functions..
• Prepare and present financial reports.
Staff Management:
• Supervise and support a small team of assistants or junior staff.
• Handle recruitment, training, and performance evaluations for direct reports.
Client Relationship Management
• Assist in on boarding new clients by preparing proposals, engagement letters, and KYC
documentation.
• Maintain client databases (e.g., CRM systems) and update client information regularly.
• Serve as a liaison between legal teams and clients for administrative follow-ups.
Sales Support & Coordination
• Prepare quotations, fee proposals, and service agreements under supervision of lawyers or
partners.
• Track sales leads and follow up on inquiries in coordination with the business development
team.
• Coordinate scheduling of meetings between clients and legal advisors.
Documentation & Filing
• Ensure proper documentation of contracts, correspondence, and client files.
• Handle filing (physical and digital) related to client engagements and billing.
Billing and Invoicing
• Prepare and issue invoices in coordination with the finance department.
• Monitor payment schedules and follow up with clients on outstanding payments.
Reporting & Data Analysis
• Prepare monthly sales and performance reports for management.
• Analyze trends in client acquisition and retention to support business strategies.
Marketing Support
• Assist in organizing legal seminars, webinars, or networking events.
• Help prepare marketing materials, brochures, and PowerPoint presentations for client pitches.
Regulatory & Compliance Support
• Ensure all client engagement processes follow Malaysian Bar regulations and internal
compliance protocols.
• Coordinate with lawyers to ensure AMLA (Anti-Money Laundering Act) documentation is
complete and up to date.
General Administrative Duties
• Answer and route sales-related calls and emails.
• Maintain office supplies related to sales and client correspondence.
• Support ad-hoc administrative tasks as needed by partners or legal teams.
• Perform process Invoice, Debit Note, Credit Note, Receipt and etc.
• Perform received Maintenance Fee, Sinking Fund Fee, Quit Rent Fee & Insurance Fee from
owner.
• Perform collect Payment and Chasing Payment from tenant.
• Perform arrangement of send out Invoice, Debit Note, Credit Note & Receipt to owner and
tenant.
• Perform inquiry for walk In customer & cold calling of inquiry from customer.
• Perform checking and reply email to owner and tenant.
• Perform support and help owner & tenant to solve the problem and provide solutions to solve
it.
• Perform using SQL Software to control the Payment, Invoice, Debit Note, Credit Note, Receipt
& etc.
• Perform prepare of weekly collection payment on owner & tenant.
• Perform Reception work example passing documents and parcel to staff, attend sales &
marketing inquiry, operation inquiry & etc.
• Perform Dispatch and Runner as need go bank, passing document to owner and etc.
• Perform follow up & chasing payment from owner & tenants.
• Perform in charge of stationery item and arrangement.
• Perform prepare monthly Aging Report, Collection Report (Tenant & Owner collection) for
Finance Manager.
• Perform guide & help on assistant to prepare Account Receivable Report for both tenant &
owner.
• Perform prepare Summary of Collection Monthly (Rental & Maintenance Fee) side to Finance
Manager and discussion on solve the slowest collection.
Administrative Duties:
Office Management:Overseeing day-to-day office operations, maintaining office supplies, and
ensuring everything runs smoothly.
Data Entry & Record Keeping: Managing files, maintaining accurate records, and updating
databases.
Scheduling & Coordination: Organizing meetings, handling phone calls, and coordinating
communication between departments and clients.
Customer Service: Addressing client inquiries, resolving issues, and managing correspondence,
both online and in-person.
Reporting: Preparing reports for the management team related to office operations or customer
interactions.
Billing Responsibilities:
Invoice Generation: Preparing and issuing invoices to owner and tenant of services.
Account Reconciliation: Ensuring that invoices match payments, and resolving any
discrepancies in accounts.
Payment Tracking: Monitoring outstanding payments, sending reminders, and following up with
owner and tenant as necessary.
Record Keeping of Financial Documents: Maintaining and organizing financial records for tax
and accounting purposes.
Processing Payments: Handling incoming payments, preparing receipts, and managing records
of payments received.
Assisting with Financial Re
• Perform help to serve customer on inquiry and buying goods.
• Perform billing Delivery Order, Sales Order, and Prepare Quotation.
• Perform arrange Stock Card, arrange goods, checking goods.
• Perform pickup call from customer.
• Perform packing goods, Guide of new staff, supervise of store company.
• Perform helping at store if needed necessary.
• Perform checking goods for transport and re-arrange stock for new coming goods.
• Perform supervise on foreigner working status.
• Perform process a Invoice to customer.
• Perform collect payment and chasing payment.
• Perform process incoming Purchase Order.
• Perform prepare Quotation for factory customer.
• Perform chasing payment and collect payment.
• Perform served on walk in customer and cold calling on Sales.
• Perform prepare Sales Invoices and Delivery Order to customers.
• Perform check stock and arrange stock.
• Perform finding more sales and selling product to factory or company by cold calling and meet
customer if require.
• Perform find new customer with zero base.
• Perform follow up Quotation on customer.
– Inventory Management
– Receiving and Shipping
– Warehouse Organization
– Staff Supervision
– Order Fulfillment
– Equipment and Safety Management
– Reporting and Communication
– Problem Solving
– Quality Control
• Perform process incoming Purchase Order.
• Perform prepare Quotation for factory customer.
• Perform chasing payment and collect Payment.
• Perform served on walk in customer and cold calling on Sales.
• Perform prepare Sales Invoices and Delivery Order to customers.
• Perform check stock and arrange stock.
• Perform finding more sales and selling product to factory or company by cold calling and meet
customer if require.
• Perform find new customer with zero base.
• Perform follow up Quotation on customer.
• Perform help to serve customer on inquiry and buying goods.
• Perform billing Delivery Order, Sales Order, and Prepare Quotation.
• Perform arrange Stock Card, arrange goods, checking goods.
• Perform pickup call from customer.
• Perform packing goods, guide of new staff, supervise of staff of the company.
• Perform helping at store if needed necessary.
• Perform checking goods for transport and re-arrange stock for new coming goods.
• Perform process a Invoice to customer.
• Perform collect payment and chasing payment.
Key Responsibilities:
Sales Support and Coordination
Customer Relationship Management
Sales Administration
Training and Mentoring
Market Research and Analysis
Event and Project Management
Problem-Solving
Leadership and TeamWork
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