In real life, I’m IT Support. A creative freelancer skilled in editing, illustration, and versatile task completion. Let’s bring your vision to life!
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-Hardware Support: Diagnose and resolve end-user PC hardware issues including CPU, UPS, and
-Hardware Administration: Manage inventory control of IT hardware and register assets in AD
-Hardware Upgrades: Execute IT hardware upgrades, including the installation and setup of new equipment as needed.
-Software Support: Troubleshoot and resolve end-user software and application issues, including Windows, ERP systems, and antivirus software.
-Software Administration: Oversee local machine user rights, email configurations,
-Software Updates: Implement patching and installation of new software, including MS Windows and FedEx applications.
-Case Management: Update and close assigned cases using the PDSM ticketing system,
ensuring timely resolution and documentation.
-Expertly troubleshoot hardware and software issues across devices, ensuring seamless
operations for employees.
-Configure intricate LANs and WANs, bolstering network security and connectivity with adept router and firewall setups.
-Manage user accounts, software installations, and system monitoring, specializing in Windows administration.
-Create and maintain crucial technical documentation, safeguarding IT processes for future
reference.
-Support transformative IT projects, like HQ network enhancements, under senior mentorship, driving technological advancements
Collaborated with the promotional team to meet and exceed event-specific sales and targets
Check and record all the inventory (books, documents, articles, etc) in Taylor’s University Library.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.