Profile of Shahir Abdul Hakim
Shahir Abdul Hakim CX Operations & Customer Service Consultant | Training & QA Specialist Customer service and CX operations professional with 10+ years of experience across global markets (APAC, LATAM, EU). I specialize in building support teams, designing training and quality assurance frameworks, and improving key metrics like CSAT, FCR, and AHT.
I’ve led teams of up to 30 people, managed hybrid/24-7 support operations across multiple countries, and developed onboarding and coaching programs that reduce ramp-up time and boost performance.
I’m available for: customer service consulting, team training material development, SOP/process documentation, QA audits and scorecards, virtual assistant and admin support, and data entry.
Reliable, detail-oriented, and committed to delivering quality work on time. Let’s talk about how I can help your team.