Profile of EMILY LAL
EMILY LAL Account cum HR Professional Summary:
Marketing Executive
SCC Entertainment Sdn Bhd | Kuala Lumpur | 1/06/2025 – Present
• Manage all social media platforms, including content strategy, posting schedules, and audience engagement to build brand loyalty.
• Supervise the graphic design process for all marketing collateral, ensuring visual brand consistency across all materials.
• Lead the planning and printing of all menus and promotional materials, coordinating with internal teams and external suppliers.
HR & Operations Manager
Rhine River Sdn Bhd | Kuala Lumpur | 1/04/2020 – 29/05/2025
Human Resources & Staff Management
• Managed all aspects of the employee lifecycle, from end-to-end onboarding and registration to managing resignations and terminations.
• Oversaw daily HR operations, including the creation of weekly and monthly duty rosters, managing leave requests, and addressing attendance issues.
• Administered and maintained the HR Infotech system, processing year-end leave balances, updating employee records, and troubleshooting staff clock-in/out issues.
Financial Reporting & Reconciliation
• Managed daily revenue posting for multiple outlets in the AutoCount system, ensuring accuracy and reconciling manual entries for specific locations.
• Reconciled all incoming funds and payments, including credit card settlements from a wide range of providers (Visa, Amex, Alipay, etc.), with POS reports.
• Reviewed and validated voided transactions and House Bills to prevent misuse and maintain financial integrity.
• Handled bank-in reconciliation, customer deposit refunds, and prepared tax and pro forma invoices upon request.
Administrative & Operational Support
• Managed staff welfare initiatives, including the processing of medical, dental, and optical claims, and the distribution of employee incentives and tips.
• Oversaw hostel and accommodation management, including tenant allocation, lease renewals, and routine property inspections.
• Maintained office assets and supplies, managed office space and seating arrangements, and coordinated monthly staff meal plans.
Core Competencies
Human Resources & Administration
• Employee Relations & Conflict Resolution
• Onboarding & Offboarding
• Staffing & Scheduling
• HRIS Management (Infotech)
• Statutory Compliance (EPF, SOCSO, PCB)
Finance & Reporting
• Financial Reconciliation
• POS System Management
• Credit Card Settlement
• AutoCount System
• Payroll Administration
Marketing & Operations
• Social Media Management
• Event Management
• Supplier & Vendor Management
• Process Improvement
• Customer Service