Fairuz Shamsuri | Freelancing Malaysia

Fairuz Shamsuri Performance Manager

25 years experience 0 projects worked Malaysia

RM50.00 /hr RM0 earned

Business PlanExcelMathematicsMicrosoft Word

Skilled in Microsoft Office Suite (Excel, PowerPoint, Word), Google Sheets, business planning, project management, retail operations analysis, market intelligence, data reporting, and creating professional business presentations.

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Lead Trainer (Site System/POS ecosystem)
Shell Malaysia Trading Sdn. Bhd.
November 2005 - October 2006
Led the end-to-end training and change management programme for the nationwide rollout of Shell’s Top Tier Site System (TTSS), a new integrated Point-of-Sale (POS) ecosystem implemented across Shell retail stations in Malaysia.
Key responsibilities included:
1. Planned and delivered instructor-led training sessions for Shell station dealers (retailers), managers, and frontline staff on the implementation and operation of the TTSS platform.
2. Educated stakeholders on the complete ecosystem, including Point-of-Sale (POS), back-office operations, electronic card payment processing, financial reconciliation, inventory management, and enhanced business reporting.
3. Prepared dealers and site teams for system migration by explaining migration timelines, operational downtime requirements, business continuity procedures, and readiness activities.
4. Guided retailers through pre-migration, migration, and post-migration processes to ensure a smooth transition with minimal business disruption.
5. Developed training materials, user guides, operational documentation, and practical exercises to improve user adoption and operational confidence.
6. Conducted hands-on system demonstrations, troubleshooting workshops, and Q&A sessions to address operational challenges during deployment.
7. Collaborated closely with project managers, technical implementation teams, and business stakeholders to ensure training aligned with rollout schedules and operational requirements.
8. Provided post-implementation support and coaching to reinforce best practices, improve system utilisation, and resolve user issues during the stabilization period.
9. Enabled retail partners to leverage the new platform for improved operational efficiency, accurate reconciliation, streamlined payment processing, and enhanced reporting capabilities.

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Lead Trainer (Site System/POS ecosystem)

Shell Malaysia Trading Sdn. Bhd.

November 2005 - October 2006

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