Profile of Faqih Iqbal
Faqih Iqbal System Administrator Early-career IT professional with experience in IT Support operations and global access administration (IT Analyst). My studies encompass areas like System-on-Chip (SoC) design, Embedded System and AI architecture. Skilled in monitoring and responding to end-user requests across multiple channels (calls, webtickets, chats via ServiceNow, and Microsoft Teams), providing clear incident updates, and managing user access for various enterprise applications. Experienced in maintaining and publishing IT support content, and collaborating closely with 2nd-level IT teams for issue resolution. Adept at working in high-demand environments, ensuring SLA compliance, and driving continuous improvement in IT support processes. Possess strong problem-solving, communication, and teamwork skills with a passion for delivering efficient and user-focused IT solutions