I am an experienced Administrative Support professional with hands-on experience in data entry, document management, quotation preparation, insurance renewals, and general administrative tasks.
I help businesses and busy professionals stay organised by providing reliable, accurate, and efficient administrative support.
My services include:
Why work with me?
I understand the importance of accurate records, timely follow-ups, and smooth administrative processes. My goal is to help you save time so you can focus on growing your business.
I am available for ongoing part-time support as well as specific administrative projects.
Let’s work together to make your daily operations easier and more organised!
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Manage Motor Insurance Renewals: Oversee the end-to-end renewal notice workflow for over 350+ motor insurance policies monthly, achieving a 98% on-time renewal rate.
Quotation Generation & Processing: Draft and dispatch competitive motor insurance quotations for corporate and individual clients, reducing average turnaround time from 24 hours to under 4 hours.
Information Retrieval & Data Integrity: Efficiently retrieve and verify policyholder data, driving history records, and vehicle details from internal databases and external portals with 99.5% accuracy.
Client Support & Coordination: Act as the primary point of contact for client renewal inquiries, successfully resolving complex policy discrepancies and retaining 92% of expiring accounts.
Process Optimization: Assisted senior management in digitizing physical filing systems, cutting document retrieval time by 30% and saving 10 hours of administrative labor per week.
System Management: Administered the EASI site access system, managing maintenance and rollout applications for internal teams and vendors.
Process Efficiency: Optimized the approval workflow, achieving a 70% reduction in manual tracking time while maintaining a 90% timely approval rate.
Stakeholder Coordination: Liaised with landlords, building management, and local authorities to secure essential site permits and maintenance approvals.
Financial Operations: Utilized Microsoft Dynamics 365 (D365) to manage and process Non-Pukal Electricity invoices for 100+ sites.
Payment Tracking: Ensured meticulous payment tracking and compliance with company policies for all regional vendor and utility submissions.
Executive Support: Provided secretarial support to the Regional Head, managing travel arrangements, high-level reports, and regional events.
Records Governance: Maintained accurate regional documentation, including organizational charts and employee data
HR Representative: Served as the primary HR point of contact for the Southern Region, managing all onboarding and offboarding procedures.
Personnel Compliance: Managed the registration and renewal of staff/vendor IDs and handled the distribution of Safety PPE.
Regional Oversight: Coordinated administrative activities and provided reporting support to the Head of Region
Front-line Relations: Delivered customer service and resolved product/service issues while managing visitor security systems.
Business Growth: Supported promotional activities and revenue targets through effective com
Financial Administration: Managed owner unit payments and insurance, ensuring all milestones were met within strict deadlines.
Account Management: Monitored tenant movements and assisted the Executive Accountant with customer data processing
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.