Muhammad Fareezs Zulkolfli | Freelancing Malaysia

Muhammad Fareezs Zulkolfli Consultant, Business Support

4 years experience 0 projects worked Malaysia

RM10.00 /hr RM0 earned

Administrative SupportBookkeepingCopy WrittingCover Letter WritingCustomer ServiceCustomer SupportData Entry

Results-driven Business Support Consultant with 4+ years of experience in workforce management & business administration. Skilled in employee engagement, payroll support, HR operation, stakeholder management, and process improvement, with a strong track record of driving operational efficiency. Seeking a role in Human Resources, Business Operations, Administration, or Customer Success to leverage my organizational, analytical, and stakeholder management skills.

Work History (0)

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Work Experiences

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Consultant, Business Support
Persol Workforce Solutions (M) Sdn Bhd, Melaka, Malaysia
May 2024 - Now
• Partnered with clients to deliver end-to-end workforce management and HR administrative solutions. Managing a portfolio of more than five client accounts supporting over 200 employees while ensuring alignment with business objectives, operational requirements and service excellence.
• Managed employee lifecycle activities including recruitment coordination, onboarding, contract administration, renewals, resignations and retirement processes. Ensuring a seamless employee experience and compliance with company policies.
• Oversaw HR operations including payroll coordination, timesheet processing, attendance management, salary calculations, payroll cut-off administration, employee records, benefits administration and regulatory compliance. Ensuring accurate and timely payroll processing, compliance and operational efficiency.
• Served as primary point of contact for 5+ client accounts supporting over 200 employees. Consistently achieving SLA targets and maintaining strong client relationships.
• Prepared workforce reports and HR analytics for 200+ employees, enabling more accurate workforce planning and supporting client decision-making.
• Collaborated with recruitment, payroll, finance and client teams to ensure seamless workforce operations and consistently deliver high-quality HR services that met client expectations.
Customer Service Executive
Matrix Concept Holdings Berhad, Negeri Sembilan, Malaysia
January 2023 - June 2023
• Monitored and followed up on all defect complaints of projects assigned.
• PIC of project VP. Monitored the readiness of unit project VP and handover house keys to the owner.
Customer Care Executive
Sudong Sdn. Bhd. (Singtel), Melaka, Malaysia
February 2022 - December 2022
• Answered approximately 100 inbound calls each day in a courteous and professional manner to collect information and discover client needs guaranteed and KPIs were met with 95% success.
Customer Care Officer
Telekom Malaysia (TM), Melaka, Malaysia
January 2021 - February 2022
• Provided product and service information to both prospective and current TM clients and resolved complaints.

Education

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Foundation in law
MANAGEMENT & SCIENCE UNIVERSITY (MSU), MALAYSIA
October 2013 - June 2014
BACHELOR IN LAW AND COMMERCE
MANAGEMENT & SCIENCE UNIVERSITY (MSU), MALAYSIA
October 2015 - August 2019
Dean’s list recipient final semester 6 (2018)

Profile of Muhammad Fareezs Zulkolfli

Work History (0)

Work Experiences

Consultant, Business Support

Persol Workforce Solutions (M) Sdn Bhd, Melaka, Malaysia

May 2024 - Now

Customer Service Executive

Matrix Concept Holdings Berhad, Negeri Sembilan, Malaysia

January 2023 - June 2023

Customer Care Executive

Sudong Sdn. Bhd. (Singtel), Melaka, Malaysia

February 2022 - December 2022

Customer Care Officer

Telekom Malaysia (TM), Melaka, Malaysia

January 2021 - February 2022

Education

Foundation in law

MANAGEMENT & SCIENCE UNIVERSITY (MSU), MALAYSIA

October 2013 - June 2014

BACHELOR IN LAW AND COMMERCE

MANAGEMENT & SCIENCE UNIVERSITY (MSU), MALAYSIA

October 2015 - August 2019

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