Profile of Nur Fariha Mohammad Zaini
Nur Fariha Mohammad Zaini IT SUPPORT L2 RM25.00 /hr RM0 earned
Academic WritingApp DeveloperC++ Programming
•Provide second‑level technical support for escalated service desk incidents
•Troubleshoot Windows OS, Microsoft 365, and enterprise system access issues
•Manage Active Directory user accounts, permissions, and password resets
•Investigate application issues and provide solutions or workarounds
• Assist with workstation setup, software installation, and configuration
• Document incidents and resolutions in helpdesk systems
• Support user onboarding/offboarding including system access configuration