I am an IT Support professional with extensive experience in providing technical assistance across a range of platforms, with a specialized focus on Microsoft 365 and Google Workspace. I am skilled in diagnosing and resolving hardware, software, and network issues, while also ensuring smooth operation of cloud-based productivity tools. I have assisted both individual users and enterprise teams with setting up and configuring Microsoft 365 and Google Workspace accounts, resolving technical issues, and ensuring effective integration across different devices and platforms.
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• Provide technical supports to all employee in the organization (include company’s branches & headquarter) on daily basis to ensure their jobs can be done smoothly.
• Installing & configuring computer hardware, software & systems, networks, printers and scanners.
• Configuring Microsoft 365 environment (domain registration, Exchange email server, Sharepoint, Onedrive).
• Assessed computing needs and system requirements by liaising with employees, vendors and technicians.
• Helped employee set up new systems, applications and software.
• Responded to employee emails, calls and live chat regarding technical malfunctions and issues to fix remotely.
• Managed daily server backups on computers to avoid data loss from computer malfunctions.
• Acting position for IT Executive at company Park May Berhad (formerly known as Konsortium Transnasional Berhad).
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During semester 5 and semester 6, the students were required to make one Final Year Project in group of 3 members. My teammates is and myself and we were supervised by our lecturer. The project that we proposed is ‘Applying Greedy Algorithm For Determining The Number Of Pallet In Order Picking Process In A Warehouse’. We choose local warehouse in Petaling Jaya as one of our case study. The objective of this project is to reduce the distribution cost of local warehouses as well as increase the revenue.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.