Profile of Grace Tong
Grace Tong Digital Marketing Specialist Versatile expert with a flair for training, customer engagement, and strategic project
execution.
Excelled in digital marketing with a track record of crafting impactful campaigns.
Went to New Zealand for working holiday from Nov 2016 to March 2017.
Certificate of Qualification. Johor Tutor Tuition Association Johor, Malaysia
Completed Service Excellence Fundamentals Programme by Take Charge Asia
Work History (0)
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Work Experiences
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Tuition Teacher
Super Eductation Group
January 2011 - June 2011
– Plan, prepare and deliver instructional activities that facilitate active learning experiences
– Develop teaching or training materials, such as handouts, study materials, or quizzes
– Participate in training and development sessions to improve tutoring practices or learn new tutoring techniques
– Instruct and monitor students in the use of learning materials and equipment
– Assign and grade class work, homework, tests and assignments
– Encourage and monitor the progress of individual students
– Manage student behavior in the classroom by establishing and enforcing rules and procedures
– Routinely met with students’ parents regarding in-class issues and learning interruptions to discuss solutionsAdmin Clerk
Amazon Marketing
June 2011 - August 2011
– Transferring data from paper formats into computer files or database systems
– Verify data by comparing it to source documents
– Update existing data
– Retrieve data from the database or electronic files as requested
– Perform regular backups to ensure data preservation
– Sort and organize paperwork after entering data to ensure it is not lost
– Answered and managed incoming and outgoing calls while recording accurate messages.
– Directed guests and routed deliveries and courier services
– Perform general office administration work to keep office operate smoothlyFinancial Consultant (Telesales)
60 Minute Marketing
September 2011 - May 2013
– Making calls to a large volume of cold, warm and hot leads on a daily basis
– Contacting potential or existing customers to inform them about company product
– Asking questions to understand customer requirements, provide advice on financial matters, making recommendations and close sales
– responsible for consistently meeting individual sales target
– selling banking/financial product i.e personal loan
– Enter and update customer information in the database
– Keep records of calls and sales and note useful information
– Maintain good relationship with customers by providing high standard of service quality and product knowledge at all timesSenior Associate, Client Relations
CTOS Data Systems Sdn Bhd
May 2014 - October 2016
– After-sales support through client servicing and training, complaints and problem solving
– Coordinate and conduct product training to small & medium group of clients, including on-site training and in-house training
– Preparation of training material, customize training plan based on customer’s need
– Work closely with internal training department to design training plan
– Develop long term mutually beneficial relationship with all the customers
– Monitor customers’ usage and provide timely accurate information of the progress of the accounts
– Grow the accounts, identify potential customers’ needs and increase the existing revenue by the customers
– Works closely with clients to ensure their satisfaction, making sure client’s needs are being met in a timely and satisfactory manner
– Analyse client concerns, timely follow up with the customer issues, and escalate issues to appropriate teams and handling service problems to the satisfaction of the client
– researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts
– Drafted action plans and led meetings with department executives to review project status and proposed changes
– Monitored team progress and enforced deadlines
– Participate in the marketing campaigns and activities to promote products and servicesAssistant Business Manager
StylarNetwork Sdn Bhd
May 2017 - May 2018
– Identify and build new business opportunity for the company, explore new business verticals.
– Solve business challenges faced by SMEs through digital solutions.
– Work with digital marketing specialist for solid-proof digital marketing plans.
– Liaise and develop working relationship with Trade associates, Financial institution and industry agency to actively engage their SME Members.
– Map, segment and analyses the market and develop strategy with Regional Business Manager through business intelligence.
– Knowledge on SEO, SEM, FB Marketing, Viral Marketing, Website Development etc.
– Ensure sales and services rendered to the customers comply with internal/external policies, guidelines and regulations.
– Build and maintain business relationship with existing customers to ensure customer retention and cross-selling opportunities.Digital Marketing Specialist
Soyoshi
August 2018 - Now
– Proficient in managing social media, creating compelling content, and executing video marketing campaigns that enhance brand visibility and audience reach.
– Proven track record in driving significant growth in online traffic and lead generation through innovative digital tactics and data-driven decision-making
– Skilled in utilizing advanced marketing automation tools to streamline processes and increase the efficiency of digital campaigns.
Eg.
– Content writing, typesetting, excelled in crafting visually appealing content for websites, social media, flyers, and brochures, video ads etc. Quality check to ensure a high standard of professionalism in all deliverables.
– Managing Facebook Ads Manager to implement and monitor ads performance
– Automation reply setting to assist sales team to ease the communication steps with customers
– Assign tasks to team members, giving training and closely monitor performance
– Using Canva to do social media post design
– Using video editing software to do video editing
Education
Add work education to your profile. (optional)
Diploma in Business Administration
Tar University College
May 2012 - May 2014