Profile of Isya Saiful
Isya Saiful Airline Customer Support Specialist RM30.00 /hr RM0 earned
Administrative SupportCopywritingCustomer ServiceCustomer SupportData EntryProofreadingTranslation
I am an experienced Customer Service professional with 9 years working as an Airline Customer Service Officer (Gate Agent), handling high-pressure situations while delivering excellent customer experiences. I specialize in assisting customers efficiently, resolving issues quickly, and maintaining professionalism even in time-sensitive and challenging environments. My background has trained me to manage large volumes of customer interactions, coordinate operations, and ensure clear communication at all times.
I can support businesses with:
- Customer support (email, chat, and basic call handling)
- Complaint handling and conflict resolution
- Administrative tasks and data entry
- Travel-related assistance and coordination
- Updates and documentation
I am detail-oriented, reliable, and committed to providing high-quality service that improves customer satisfaction and loyalty.
I am open to both short-term and long-term projects.