Profile of David Soon
David Soon Risk Operation Specialist – Identify and analyze risks in online payments, trading activities, promotional campaigns, and user accounts.
– Highlight improvement opportunities from data and customer feedback, collaborating with stakeholders for product or campaign enhancements.
– Conduct comprehensive investigations using various tools, ensuring accountabilities for all researched information.
– Work with cross-functional teams to translate operational needs into data-driven insights and
recommendations.
– Monitor key performance indicators (KPIs) related to trading, campaign, and payment risk, providing
regular reports on metrics and trends.
– Review customer transactions to identify fraudulent activities and resolve customer issues within service level agreements.
– Investigate chargebacks and fraud claims, analyze loss trends, and report suspicious accounts to prevent fraud.
– Develop partnerships with stakeholders to enhance investigative processes and minimize risk, preparing detailed reports.
– Assist in developing and executing a compliance audit strategy and follow up on the remediation of audit issues and recommendations.