As an IT Project Manager, I am a dynamic and results-oriented professional with extensive experience in leading cross-functional teams and delivering high-quality software products. I am passionate about leveraging technology to automate manual processes and make lives easier, and I excel at driving successful project outcomes.
My expertise lies in end-to-end software development project leadership, from translating business and user requirements into clear technical specifications to ensuring timely and high-quality delivery of software solutions. This includes evaluating system requirement proposals from third-party vendors to confirm alignment with business needs and prevent scope creep, budget overruns, and delays. I also manage troubleshooting system issues, documenting findings, and working with developers to implement effective fixes , along with deployment planning for smooth rollouts. I have a strong background in team and technical management, including mobilizing technical team resources to deliver user stories , providing coaching and mentorship , improving system risk management , and leading technical support teams.
Beyond project execution, I demonstrate strong capabilities in infrastructure oversight, regularly assessing existing infrastructure, conducting hands-on stress testing, identifying performance bottlenecks, and planning budget allocations for upgrades and scalability to support locally developed software. I also serve as a liaison between the Malaysia office and global headquarters, ensuring transparency and alignment on local software initiatives within the broader organizational strategy. Furthermore, within Kamstrup Malaysia, I support and am responsible for the optimization of internal systems and workflows, including standardizing task management and project tracking tools, automating project discovery for sales, optimizing inventory management, and automating HR time-off request workflows. My diverse skill set spans in-depth C# and ASP.NET programming, various database management, web development, RESTful API development and integration, and SCRUM methodology.
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– Handling data with Microsoft Excel spreadsheet with various vlookup function
 – Dealt with colleagues from Singapore & Philippines to keep updated with latest spreadsheet to perform their role effectively
 – Compile / manage / organize customer’s details and orders and dispatch them to telemarketing agents for follow-ups
 – Manage / report pre/post sales between customers and HP sales agents
 – Handling customers’ enquiries
 – Log order for customer after telemarketing agent confirms the order using Oracle Siebel Customer Relationship Management (CRM) Applications
– Engaged in processing (administration) of data provided by various retailers (shops)
 – Setting up, collecting and verifying data in accordance with established procedures and guidelines so other employees can process it further
 – Work closely with immediate colleagues in Malaysia and Hong Kong (other GfK offices). Keep each other well informed of the progress of the processing
– Exposed to Agile framework – SCRUM for software development.
 – Web-based front end development: JavaScript, jQuery, Ajax, HTML, CSS.
 – Web-based back end development: .NET MVC framework, C#.
 Android application front end development.
– Backend developer  of FootfallCam Analytic Manager, NurseryWeb.
 – Automate in-house software update process by adapting to product technical needs.
 – Scripting and database maintainer.
– Full-stack developer of FootfallCam Analytic Manager.
 – Involve in product solution planning and software development.
 – Responsible for maintaining client servers software stability and proposing enhancement in product functionality.
 – Developed in-house software version update module that can be deployed and maintained in client servers.
– Oversee operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
 – Improves software development process by conducting code review, in-house coding best practices and template for juniors.
 – Supports and develops associate software developers by providing advice, coaching and educational opportunities.
Project Management Skills
 – Led and planned the scope of user stories for each sprint, ensuring alignment with project objectives and business requirements.
 – Mobilized technical team resources to deliver user stories and requirements within agreed timelines, consistently meeting project milestones.
 – Translated business requirements into technical specifications, facilitating accurate estimation of effort and resources required for project execution.
 – Identified and resolved roadblocks during the execution of user story deliverables, maintaining project momentum and ensuring timely delivery.
 – Provided coaching and mentorship to team members, fostering technical growth and promoting best practices in software development.
 – Constant review and work with business project managers on working on the project scope and timeline negotiation for project deliverable
 – Played a key role in leading the technical support team, responsible for identifying system issues/bugs, categorizing them, and pushing them back into the development life cycle to improve system flaws and enhance user experience.
Team Management & Leading Skills
 – Managed multiple teams including Workflow, Workspace, Module Development Team, Data Pipeline, and Software Diagnostic Team, aligning company vision and direction with various departments.
 – Improved system risk management by guiding the team in resolving security incidents and implementing enhanced security measures.
 – Played a pivotal role in designing system modules and overseeing implementation progress within time and budget constraints.
 – Facilitated external customer interactions, leading API integration efforts to enable seamless integration of company products into client systems.
 – Constantly review and revise the company scrum process by coming up with a standard pattern of reporting to top management while working closely with team members to address any roadblock that arises.
End-to-End Project Management: Leads software development from requirements translation to technical specification, ensuring timely, high-quality delivery. Evaluates third-party proposals, preventing scope creep and budget overruns. Manages troubleshooting, implements fixes, and oversees deployment planning for smooth rollouts.
Infrastructure & System Optimization: Conducts regular infrastructure assessments, including stress testing and bottleneck identification, to support local software scalability. Drives internal system and workflow optimization, standardizing tools, automating sales project discovery, optimizing inventory, and automating HR request workflows.
Strategic Communication: Serves as the liaison between the Malaysia office and global headquarters, ensuring transparency and alignment of local software initiatives with broader organizational strategy.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.