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• Oversaw daily warehouse operations to ensure smooth workflow and efficiency.
• Guided and supported new warehouse supervisors, assistants, and admins to ensure effective onboarding and team integration.
• Verified and followed up on delayed orders to ensure timely fulfillment and customer satisfaction.
• Proactively identified and resolved operational issues, minimizing disruptions and maintaining continuity.
• Developed and implemented SOPs to standardize procedures and enhance consistency across operations.
• Set up and maintained team KPIs to track performance, improve accountability, and drive continuous improvement.
• Utilized WMS-ERP system (Mabang ERP) to optimize workflows, improve inventory accuracy, and enhance operational visibility.
• Implemented and improved stock racking systems to maximize space and efficiency.
• Streamlined parcel tracking processes, significantly reducing missing parcel incidents.
• Leveraged technologies such as packing machines to improve fulfillment speed and accuracy.
• Conducted root cause analysis and implemented sustainable solutions for long-term efficiency gains.
• Integrated AliExpress with the company platform, enabling automated product synchronization and order processing.
• Managed product import and listing from AliExpress to the company platform, ensuring accuracy in pricing, descriptions, and basic stock information.
• Drafted and revised platform Terms & Conditions, Privacy Notice, and Seller Agreement to support marketplace operations.
• Recruited and onboarded local vendors to join the platform as sellers, including coordination of onboarding documentation and commercial discussions.
• Sourced products from local suppliers, focusing on cost comparison and identifying more economical alternatives (e.g. packaging materials).
• Prepared product pricing and cost breakdowns to support the sales team in generating B2B quotations.
• Discussed and aligned pricing, MOQ, lead time, and payment terms with suppliers.
• Coordinated with internal teams (sales, operations, IT) to support platform operations and supplier alignment.
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