Hi, my name is Nur Kauthar. I graduated from Bachelor Degree in Business Administration. I have total 2 years of experiences as a Sales Admin Executive and Customer Support Executive. Skilled in managing customer relationships, supporting sales operations, and ensuring seamless administrative processes. Adept at using Unit4 systems and Microsoft Office Suite to streamline workflows and improve efficiency. Recognized for strong communication, problem-solving, and organizational skills, with a proven track record of contributing to team success and achieving customer satisfaction. Fluent in English and Malay,
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Respond to customer queries via email, ticketing management system, and over the phone.
Provide expert advice and troubleshooting on Unit4 Prosoft HRMS software.
Assist customers with HR-related queries, including payroll (Singapore and Malaysia), leave management, employee claims, and time and attendance.
Diagnose and resolve technical issues by identifying the root cause and providing solutions.
Ensure customer queries are resolved within established response and resolution times.
Collaborate with other teams to escalate complex issues when necessary.
Maintain detailed documentation of customer interactions and solutions provided.
Arrange for the shipment of the local and international orders.
Issue the invoice, doing the packing and prepare the AWB for delivery.
Check and estimate the duty, tax and delivery cost for international orders;
Check with the local regulation for the requirement of import.
Daily update the master list of the month which cover sales, delivery, payment transaction, duty and tax and commission.
Check and tally the stock or inventory, prepare the delivery, payment and commission by monthly basic.
Submit the monthly payment needed to HR/Finance Department.
Submit the necessary data by daily, weekly and monthly basic.
To attend and support any sales and marketing activities.
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We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.