Kirthana Sundaraju | Freelancing Malaysia

Kirthana Sundaraju Customer Service Executive

7 years experience 0 projects worked Malaysia

RM50.00 /hr RM0 earned

Academic WritingAdministrative SupportCopy WrittingCover Letter WritingCRMCustomer ServiceCustomer SupportData EntryEmail HandingEnglish

Dynamic and customer-focused professional with over 7 years of experience in customer service, including a strong tenure as a Customer Service Executive at Maybank. Proven ability to handle high-pressure environments while delivering excellent client support and building strong customer relationships. Skilled in resolving issues efficiently, ensuring customer satisfaction, and maintaining service excellence. Holds a Bachelor’s degree in Business Administration with a concentration in Human Resources, bringing additional strengths in communication, people management, and organizational support. Adept at working collaboratively across teams and consistently recognized for professionalism, reliability, and dedication to service quality.

Work History (0)

There are no activities yet.

Work Experiences

Add work experience to your profile. (optional)

Customer Service Executive
Maybank Group Contact Center
March 2021 - November 2023
• Managed high-volume inbound and outbound calls an average of 90-100 calls daily, addressing account inquiries and resolving complex issues.
• Investigated AML cases, partnering with key department to recovery funds and ensure regulation compliance.
• Mentored new team members, fostering a supportive environment that elevated service quality and adherence the back protocols.
• Developed and implemented streamlined complaint escalation process, enhancing resolution efficiency and customer satisfaction for complex banking issues.
Customer Service Officer
City-Link Express
November 2020 - February 2021
• Streamlined email response process, boosting efficiency and maintain high communication standards while managing 150-175 daily inquiries.
• Analyzed shipment issues, developed effective solution, and implemented strategies to minimize future occurrences, improving operational efficiency
• Fostered seamless coordination between warehouse and operations teams, ensuring timely deliveries and enhancing overall customer satisfaction.
• Cultivated strong relationship with management and colleagues, contribute to a cohesive team environment and improved departmental performance.
Airlines Ticketing Officer
Malaysia Airlines & Firefly Airlines
June 2013 - April 2015
• Optimized reservation procedures, significantly boosting booking accuracy and minimizing errors. Consistently met and exceeded sales target.
• Meticulously managed complex itineraries, ensuring accurate fare calculation and adherence to airlines policies. Maintained impeccable documentation standard.
• Verified passenger documents ensuring compliance with protocols.
Airlines Ticketing Officer
Capital A Berhad (Airasia Berhad)
February 2011 - May 2013
• Managed group bookings for 10+ passengers, streamlined charter flight processes,
and negotiated discounts, enhancing customer satisfaction and operational efficiency.
• Contributed to special charter flight projects, meeting all deadlines.
• Delivered high-quality customer service through active listening and effective interpersonal
skills, ensuring precise booking details and client satisfaction.

Certification

Add work certification to your profile. (optional)

Sprachdiplom Deutsch
Deutsch Zentrum Wien
January 2024 - March 2024
• Level A1 österreichisches Sprachdiplom Deutsch (ÖSD)
Certificate in TEFL/TESOL
World TEFL/TESOL Academy
October 2020 - December 2020

Education

Add work education to your profile. (optional)

Bachelor in Business Administration
Texas Woman’s University
August 2015 - December 2018
• Major in Human Resources Management with 3.00 GPA.
English as Second Language
North Lake College
May 2015 - July 2015
• Counting Education Course Level 4

Profile of Kirthana Sundaraju

Work History (0)

Work Experiences

Customer Service Executive

Maybank Group Contact Center

March 2021 - November 2023

Customer Service Officer

City-Link Express

November 2020 - February 2021

Airlines Ticketing Officer

Malaysia Airlines & Firefly Airlines

June 2013 - April 2015

Airlines Ticketing Officer

Capital A Berhad (Airasia Berhad)

February 2011 - May 2013

Certification

Sprachdiplom Deutsch

Deutsch Zentrum Wien

January 2024 - March 2024

Certificate in TEFL/TESOL

World TEFL/TESOL Academy

October 2020 - December 2020

Education

Bachelor in Business Administration

Texas Woman’s University

August 2015 - December 2018

English as Second Language

North Lake College

May 2015 - July 2015

Welcome back!

Send an email to this freelancer

Select project(s) to invite Kirthana Sundaraju to join

Forgot Password?

Send Message