Profile of Kah Lok Gan

Kah Lok Gan Business Analyst
7 years experience 0 projects worked Remote
RM90.00 /hr RM0 earned
Business AnalystData EntryJavascriptProject ManagementSoftware TestingSQLTesting / QAUsability Testing

Driven professional transitioning into Product Management/Ownership, leveraging 5+ years of experience analyzing user needs, defining product requirements, and delivering successful technology solutions in financial, IoT, and government systems. Proven ability to prioritize features, write effective user stories, and collaborate with engineering teams. Seeking a challenging role to drive product vision, strategy, and execution.

Work History (0)

  • There are no activities yet.

Work Experiences

  • Analyst Programmer

    PCCW

    April 2021 - April 2023

    Contributed to multiple projects, including the eMPF system for Hong Kong and other Hong Kong government-funded initiatives.
    • Conducted Junit testing, ensuring 98%+ test coverage and maintaining system reliability.
    • Developed APIs for fund transfers between third-party vendors, streamlining transactions and improving financial system efficiency.

  • Business Analyst

    Silverlake Group

    April 2023 - Now

    Defined product requirements and prioritized features for a back-office system used by 50+ Dealers, Remisier, and operators, resulting in improved daily operational efficiency.
    • Led analysis of workflows, delivering insights that resulted in a 20% improvement in system performance and user experience.
    • Successfully launched back-office system on-time, proactively identifying and resolving 95% of critical UAT issues, ensuring a positive user experience and meeting key business objectives.
    • Optimized cross-functional processes by collaborating with 5+ client teams and 2 development teams, reducing process bottlenecks by 30%.
    • Conducted 100+ test cases alongside a partner analyst, achieving a 98% accuracy rate in testing results.
    • Improved customer satisfaction by 40% by effectively addressing client concerns and streamlining workflows.

Education

  • Diploma in IT

    Asia Pacific University

    January 2013 - January 2015