Profile of Muhammad Norzahrani Bin Zulkifly
Muhammad Norzahrani Bin Zulkifly Mr • Able to operate successfully in fast-paced and organization and structured quickly
• Building community culture with strong core values
• Passionate about good communication & collaborating with clients to facilitate problem-solving
• Enjoy meeting new challenges and utilizing my time-management and organization skills to ensure my work is completed
• Committed to working to an exceptionally high standard in daily jobs
• Technically good in ensuring continual process improvement done at all level
• Exceptional leadership skills, strong in driving change, and capable of working round-the-clock to meet organizational objectives
• Self-motivated person on all goals setting
Work History (0)
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Work Experiences
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Executive Offline Sales & Event
Setel Express Sdn Bhd
January 2022 - Now
OFFLINE SALES
Lead Generation & Prospecting: Identifying potential clients or customers through offline channels such as networking, cold-calling, referrals, and physical events like trade shows or exhibitions.Client Meetings & Presentations: Meeting with prospects or existing clients face-to-face to understand their needs and pitch the company’s products or services. This might involve preparing presentations, product demonstrations, or negotiations.
Sales Targets & KPIs: Meeting or exceeding sales targets. Tracking personal and team performance through Key Performance Indicators (KPIs) like revenue, leads, or conversion rates.
Relationship Building: Building and maintaining long-term relationships with customers or business partners, ensuring repeat business and customer loyalty.
Market Research: Gathering insights about the market, competitors, and industry trends to inform sales strategies.
Sales Reporting: Regular reporting of sales figures, activities, and market feedback to the sales manager or team lead.
EVENT
Event Planning & Coordination: Managing the logistics of events like trade shows, product launches, seminars, exhibitions, conferences, or customer appreciation events. This includes selecting venues, scheduling, and coordinating vendors, staff, and materials.Marketing & Promotion: Collaborating with marketing teams to promote events, ensuring that appropriate messaging, invitations, and marketing materials are distributed to the right audience.
Brand Representation: Representing the company or brand at events, interacting with clients, partners, and attendees. This could involve speaking at events, leading product demos, or overseeing booths and other event setups.
Vendor & Stakeholder Management: Coordinating with third-party vendors (such as catering, AV equipment, event decorators) and internal teams to ensure smooth execution.
Budget Management: Ensuring that events are executed within budget and making recommendations for cost-effective event strategies.
On-Site Event Execution: Overseeing the smooth running of events, troubleshooting any issues that arise, and ensuring all logistics, staffing, and customer interactions are handled effectively.
Post-Event Activities: Gathering feedback, analyzing event success (through surveys, sales metrics, etc.), and ensuring follow-up with event attendees or prospects.
Hub Expansion Executive
Petronas Dagangan Berhad
June 2021 - December 2021
1. Establish business expansion strategy and plans; identify the potential requirement from development until operationalization, develop and manage potential archetypes for hubs i.e., setup/ equipment/ space/ infrastructures for regional expansion plan and physical entries of new hub as approved by the Management.
2. Lead the development of new hubs, review the project plans, dependencies and communicate across the involved parties to align everyone across the scopes and timeline so as to ensure adherence to SOPs.
3. Ensure that the project status, issues or changes made are communicated and reported to key stakeholders and documented appropriately so as to take on ad-hoc projects/assignments.
Hub Build Senior Executive
Lazada ELogistic Malaysia Sdn Bhd
May 2019 - June 2021
Led hub facilities department on handling all day to day and preventive maintenance job at all
hub (47 locations) across Malaysia
• Facilitates, overseeing and agreeing contracts and providers for service including security,
cleaning, repair and maintenance and also food & beverages
• Ensuring basic facilities such as water & electricity are well maintained
• Managing budgets and ensuring cost-effectiveness throughout the hubs
• Allocating and managing hub spaces
• Ensuring all hubs facilities in Malaysia meet government regulations and environmental, health
and security standards
• Advising business on increasing energy efficiency and cost-effectiveness
• Overseeing building projects, renovation and hub refurbishment
• Helping business to relocate to new hubs locations
• Drafting report and making written recommendations
• Internal office facilities management, repairs and maintenance including routine and special
repairs and maintenance, upgrading of equipment, maintenance contracts, matters relating to
physical property, electrical and maintain additional air-conditioning request from the floor
• Co-ordination and support on matters relating upgrading and maintenance issues.
• Oversee and monitor office security including security system, key control, contract security
services, assets security and safety equipment
• Effective liaison with external service provider and related vendors to ensure common are work
management and efficiency and safety and security issues of office are monitored and adhered.
• Oversee and monitor internal office safety and required action plan for improvement
• Ensure efficient customer service to internal and external customers in term of speed of
resolving issues or service rendered
• Constantly update and review the overall property management guide and other related
circulars on property related issues
• Touch-point for staff complaints/feedback related to facilitiesMaintenance & Reliability Engineer of Palm Oil Refinery Plant
Cargill Palm Product Sdn Bhd
February 2017 - April 2019
• Led the deployment of Reliability Excellence (RE) Program value streams in Port Klang Refinery
• Successfully conducted Asset Health Evaluation (AHE) process, Asset Criticality Analysis
workshop and established a new criticality ranking for all the assets in the plant
• Developed the Equipment Maintenance Strategies(EMS) for all critical rotating and static asset
forPortKlangRefinerythatbasedonfailuremodeandRCMPrinciple
• Led inRCAdiscussionwhich is related to a maintenance problem
• Led theSAP (SuperUser)project package to improve the efficiency of SAPwithinsitework
management system(WMS)
• Developed predictive maintenance routes for the critical rotating and electrical assets
(Vibration analysis, Infrared Thermography, OilAnalysis)
• Facilitates site for Precision Maintenance Technique to improve our inhouse technician
capabilities(ShaftlaterAlignment&TorqueWrench Technique)
• InvolvedinCostsavingprojectinsteamcondensate recovery projects
• Involved in the introduction of Reliability Excellence Program
• Cooperatedwithmaintenance plannerin ordertosetthe right priorities ofthemaintenance jobs
• Participates in the final check-out of new installations. This includes factory and site
acceptance testing that will assure adherence to functional specifications.
• Participates in the development of design and installation specifications along with
commissioning plans. Participates in the development of criteria for an evaluation of
equipment and technical MRO suppliers and technical maintenance service providers.
Develops acceptance tests and inspection criteria.
• Professionally and systematically defines, designs, develops, monitors and refines an Asset
Maintenance Plan that includes:
o Value-added preventive maintenance tasks
o Effective utilization of predictive and other non-destructive testing methodologies
designed to identify and isolate inherent reliability problemsMaintenance & Facilities Engineer of Palm Oil Refinery Plant
ABB Malaysia Sdn Bhd
September 2013 - December 2016
Designingmaintenance strategies, procedure andmethods
• Planning and scheduling planned and unplanned work
• Diagnosing breakdownproblems
• Carrying out quality inspection of jobs
• Liaising with client departments and customers
• Arranging specialist procurement offixtures,fittings or component
• Monitoring and controlling maintenance cost
• Writingmaintenancestrategiestohelpwithinstallationandcommissionguidelines
• Facilitates, overseeing and agreeing contracts and providers for service including security,
cleaning, repair and maintenance and also food & beverages
• Ensuring basic facilities such as water & electricity are well maintained
• Managing budgets and ensuring cost-effectiveness throughout the site
• Advising business on increasing energy efficiency and cost-effectiveness
• Overseeing building projects renovation & upgrade
• Drafting report and making written recommendations
• Internal office facilities management, repairs and maintenance including routine and special
repairs and maintenance, upgrading of equipment, maintenance contracts, matters relating to
physical property, electrical and maintain additional air-conditioning request from the floor
• Co-ordination and support on matters relating upgrading and maintenance issues.
• Effective liaison with external service provider and related vendors to ensure common are work
management and efficiency and safety and security issues of office are monitored and adhered
too
• Oversee and monitor internal office safety and required action plan for improvement
• Ensure efficient customer service to internal and external customers in term of speed of
resolving issues or service rendered
• Touch-point for staff complaints/feedback related to facilities
• Allocating work to a team of fitters & technicians
Education
Add work education to your profile. (optional)
Bachelor Degree in Mechanical Engineering
University Technologi Petronas
January 2008 - December 2012