Results-driven professional with 13+ years of experience in customer service, sales, and team leadership across telecommunications, travel, and food delivery industries. Expertise in training, coaching, and managing teams to meet performance goals while ensuring exceptional service. Skilled in handling customer and partner relations, improving operational efficiency, and driving performance improvements. Proficient in Salesforce and Zendesk to optimize customer interactions, manage workflows, and enhance service delivery. Experienced in fraud risk management, implementing strategies to detect, prevent, and mitigate fraud risks.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.