I worked as a call center operator, where I communicated with clients, answered their questions, and helped resolve their issues. I also worked as an English tutor, teaching students basic grammar, speaking skills, and helping them improve their communication abilities. Overall experience – 1,2 year
I am able to communicate effectively with people, explain information clearly, and work in stressful situations. I have experience in customer service, teaching, and basic organizational skills.
Languages:
Russian (native level)
English – c1 (certified)
Add work experience to your profile. (optional)
— Handling inbound and outbound calls
— Consulting clients on the company’s products and services
— Processing inquiries, complaints, and customer feedback
— Maintaining a high level of service and customer loyalty
— Handling objections and resolving conflict situations
— Maintaining the customer database and recording data in a CRM system / spreadsheet
— Processing applications, orders, and providing customer support
— Following company communication standards and call scripts
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.