Michelle Lee | Freelancing Malaysia

Michelle Lee Reliable Virtual Assistant | Data Entry | Excel | Customer Support

2 years experience 0 projects worked Malaysia

RM12.00 /hr RM0 earned

Administrative SupportCustomer ServiceCustomer SupportData EntryEmail HandingEnglish GrammarMathematicsMicrosoft WordVirtual Assistant

Hi there! I’m a reliable and detail-oriented Virtual Assistant with over 2 years of experience in customer service, data entry, and administrative support. Here’s what I can help you with: ✔ Fast and accurate data entry (Excel, Google Sheets) ✔ Customer service and email support ✔ Microsoft Excel: formulas, cleanup, formatting ✔ Typing and document formatting (PDF, Word, Google Docs) ✔ Virtual assistant tasks: scheduling, research, follow-up I’m highly organized, respond quickly, and always meet deadlines. Let me help lighten your workload—so you can focus on what matters. Looking forward to working with you!

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Work Experiences

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Revenue Management Advocate
eZee Technosys Sdn Bhd
June 2024 - March 2025
· Collected property information from client and created Online Travel Agency (OTA) listings on various platforms, including Airbnb, YCS Agoda, Booking.com, Trip.com, Expedia and Tiket.com.
· Maintained clear communication with client to discuss net pricing, ensuring the pricing were competitive and aligned with market trend.
· Set up promotions in OTA and ensure accurate pricing across all OTA platforms.
· Conducted cold calls to potential clients to introduce and promote our revenue management service, establishing initial contact and building rapport.
Revenue Executive
PLAY Management Sdn. Bhd.
August 2023 - December 2023
. Gathered and organised relevant information from both Booking & Reservation Department and Operation Department to set up new inventory in Property Management System (PMS).
. Established pricing plan for new property/inventory through study of competitor pricing, market trends and consumer demand.
. Prepared weekly or monthly revenue report and forecasted new target for upcoming month by analysing previous sales data and booking trend.
. Discussions with manager to implement strategies to meet revenue projections and drive sustainable revenue growth through innovation.
. Monitored pricing performance regularly and make adjustments as necessary to optimise revenue and maintain competitiveness in market,
. Communicated pricing decisions effectively to Booking & Reservation Department, providing them with comprehensive details to ensure alignment of pricing strategies with organizational goals.
Booking & Reservation Executive
PLAY Management Sdn. Bhd.
May 2022 - July 2023
. Ensured smooth checkin/checkout process via WhatsApp Business.
. Remained calm and acted as a good communicator between guests and operation team to solve scenarios.
. Handled reservation request with excellent customer service and assisted callers with general questions or complaints they may have.
. Updated and maintained accurate information in PMS and platform of Agoda, Booking.com and Airbnb.
. Compiled feedback from guests in an excel file and reviewed with operation team during meetings to
enhance service quality and property needs.
. Worked various shifts, including weekends and holidays with prior experience in WFH.

Education

Add work education to your profile. (optional)

Bachelor of Science (BS) in Pharmaceutical Science
Athlone Institute of Technology, Ireland
May 2016 - September 2020

Profile of Michelle Lee

Work History (0)

Work Experiences

Revenue Management Advocate

eZee Technosys Sdn Bhd

June 2024 - March 2025

Revenue Executive

PLAY Management Sdn. Bhd.

August 2023 - December 2023

Booking & Reservation Executive

PLAY Management Sdn. Bhd.

May 2022 - July 2023

Education

Bachelor of Science (BS) in Pharmaceutical Science

Athlone Institute of Technology, Ireland

May 2016 - September 2020

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