Noor Sharmiela Yaacob | Freelancing Malaysia

Noor Sharmiela Yaacob Digital Marketing, Copywriter, Client Relations, & Administrative Executive

7 years experience 0 projects worked Malaysia

RM20.00 /hr RM0 earned

Administrative SupportCopywritingCRMData EntryMarketing

Hi, I’m a Digital Marketing and Administrative Executive with over 7 years of experience supporting businesses in growing their online presence and managing day-to-day operations smoothly.

I specialize in content creation, email marketing, CRM management, and social media support. I’ve also handled e-commerce tasks such as product uploads, order management, and customer inquiries, particularly on platforms like Shopee. Beyond marketing, I bring strong administrative and customer service skills—helping businesses stay organized, responsive, and efficient.

I’m comfortable using tools like Canva, Google Workspace, and CRM systems, and I’m known for being detail-oriented, reliable, and easy to work with. Whether you need help with content, admin tasks, or customer support, I focus on delivering quality work with a quick turnaround.

I’m here to help you save time, stay organized, and grow your business—let’s work together!

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E-commerce Operations & Fulfillment Executive
Institut Kesihatan Alami
January 2020 - January 2025
Built strong customer loyalty by planning and executing monthly email newsletters for supplement customers, using engaging storytelling and gratitude-driven messaging to strengthen brand connection and reduce buyer remorse.
Improved customer retention by delivering value-driven content focused on health awareness, reinforcing purchase decisions and highlighting the value of supporting a small business.
Managed inventory and stock levels with real-time updates, reducing discrepancies and ensuring smoother coordination with the sales team.
Handled end-to-end order fulfillment, including packing, arranging courier shipments, and tracking deliveries—resulting in faster and more reliable service.
Prepared accurate inventory and sales reports to support better operational planning and decision-making.
Coordinated closely with suppliers on stock arrivals and restocking schedules, minimizing out-of-stock issues and ensuring consistent product availability.
Acted as the main point of contact for operational and customer issues, resolving problems efficiently through clear communication and cross-team coordination.
Administrative & Social Media Copywriter
Gitabumi Agro Centre
May 2025 - March 2026
– Delivered strong customer support by assisting walk-in clients, understanding their needs, and recommending suitable solutions—encouraging repeat business.
– Handled daily bookkeeping and financial reporting, ensuring accurate and well-organized cash flow records.
– Managed social media platforms and created engaging, on-brand content using Canva and AI tools, increasing online visibility and audience engagement.
– Set up and optimized the company’s online store with persuasive product descriptions and promotional visuals, improving overall shopping experience and supporting sales growth.
– Conducted market research and analyzed customer behavior to identify trends and support targeted marketing strategies.

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E-commerce Operations & Fulfillment Executive

Institut Kesihatan Alami

January 2020 - January 2025

Administrative & Social Media Copywriter

Gitabumi Agro Centre

May 2025 - March 2026

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