Seasoned administrative and corporate office professional with over 20 years of experience in operational support, training coordination, program management, and project administration. Known for strong organizational skills, attention to detail, and the ability to manage multiple priorities efficiently.
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● Provided comprehensive executive support to the CEO, including drafting reports, board papers, strategic documents, presentations, and official correspondence, ensuring timely and high-quality deliverables to support decision-making.
● Managed competing priorities and sensitive matters with discretion, proactively handling tasks and ensuring timely follow-through under tight deadlines, including compliance with regulatory requirements from Bank Negara Malaysia.
● Served as Secretariat to the Senior Management Team (SMT), supporting the CEO in the re-establishment of the SMT structure. Coordinated monthly meetings, prepared agendas and papers, recorded minutes, and tracked follow-ups in line with Terms of Reference and Limits of Authority.
● Acted as a key communication liaison between the CEO’s Office and internal departments, as well as external stakeholders, fostering strong working relationships and ensuring clear, professional, and timely information flow.
● Maintained regular coordination with external organizations, including Life Insurance Association of Malaysia, ensuring alignment on regulatory and industry matters.
● Managed the CEO’s schedule and commitments, ensuring he was well-informed and prepared for meetings, engagements, and key deliverables.
● Supervised and provided guidance to administrative support staff within the CEO’s Office, ensuring efficient day-to-day operations and high standards of service delivery.
● Led all pre-conference planning and coordination for the 14th ASEAN Insurance Congress (2024), managing schedules (Microsoft Outlook), tracking budgets (Excel), preparing presentations (PowerPoint), designing marketing materials (Canva), and overseeing participant registration and communications via Glue Up for regional stakeholders.
● Coordinated regional communications with the ASEAN Insurance Council (AIC), Brunei Darussalam Central Bank, and international stakeholders via Microsoft Teams, Zoom, and email, ensuring timely updates and alignment.
● Developed and distributed digital marketing materials using PowerPoint and Canva, managed participant registrations via Excel/Google Sheets, and handled high-volume correspondence across ASEAN countries.
● Organized the Young ASEAN Insurance Manager Award (YAMA) 2025, overseeing remote nomination tracking using Excel/Google Sheets, stakeholder follow-ups via email, and sponsorship coordination.
● Supported training programmes by coordinating schedules through Outlook/Google Calendar, preparing materials in Word and PowerPoint, and managing participant communications via Teams and Zoom.
● Collaborated with international organizations (e.g., A2ii) using shared drives (Google Drive/OneDrive) and virtual meeting platforms to coordinate training content and documentation.
● Managed executive-level meetings, including calendar coordination (Outlook), agenda preparation (Word), minute-taking, and follow-up tracking using structured documents and shared folders.
● Handled administrative finance tasks using Excel for tracking invoices, payments, and receipts, ensuring accurate and organized digital financial records.
● Liaised with external corporate secretaries and board members across multiple countries, maintaining documentation and compliance using shared document systems and email coordination.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.