Profile of Pranambika A

Pranambika A Help Desk & Support Expert | Zendesk | Salesforce | Ticketing tools
8 years experience 0 projects worked India
RM10.00 /hr RM0 earned
Administrative SupportCRMCustomer ServiceCustomer SupportData Entry

Hi There! I’m a dedicated Customer Support Specialist with 8+ years of experience delivering top-notch service across diverse industries. I specialize in managing support operations using leading tools like Salesforce, Zendesk, and other ticketing platforms to ensure fast, efficient, and customer-friendly solutions.

I’ve handled everything from email and chat support to technical troubleshooting, CRM updates, and process optimization—always with a focus on customer satisfaction and quality communication.

 What I Bring:

• 8+ years in customer support (B2B & B2C)

• Proficient in Salesforce, Zendesk, Freshdesk, and internal ticketing systems.

        •  Skilled in handling high ticket volumes while maintaining SLA standards

• Excellent written and verbal communication

• Calm under pressure, solutions-focused, and self-managed

Whether you’re a startup looking for a reliable remote support agent or an established company needing help streamlining your support processes, I’m here to help!

Let’s create great customer experiences—together. 🚀

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