Hi There! I’m a dedicated Customer Support Specialist with 8+ years of experience delivering top-notch service across diverse industries. I specialize in managing support operations using leading tools like Salesforce, Zendesk, and other ticketing platforms to ensure fast, efficient, and customer-friendly solutions.
I’ve handled everything from email and chat support to technical troubleshooting, CRM updates, and process optimization—always with a focus on customer satisfaction and quality communication.
What I Bring:
• 8+ years in customer support (B2B & B2C)
• Proficient in Salesforce, Zendesk, Freshdesk, and internal ticketing systems.
• Skilled in handling high ticket volumes while maintaining SLA standards
• Excellent written and verbal communication
• Calm under pressure, solutions-focused, and self-managed
Whether you’re a startup looking for a reliable remote support agent or an established company needing help streamlining your support processes, I’m here to help!
Let’s create great customer experiences—together. 🚀
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.