Profile of MURNI SHUHAIDA RAMLI
MURNI SHUHAIDA RAMLI Executive Secretary | Virtual Executive Assistant | Compliance Specialist Highly accomplished Executive Secretary | Executive Assistant | Compliance Specialist with 12+ years of experience supporting C-suite executives and senior management in the hospitality and corporate sectors. Diploma holder in Executive Secretaryship (CGPA 3.589) with professional certifications in Halal Executive and Occupational Safety & Health (OSH) Coordination. Experienced in executive administration, calendar and meeting management, HR support, procurement, documentation, compliance, and business operations. Known for delivering organized, confidential, and efficient administrative solutions that improve productivity, ensure regulatory compliance, and support business growth.
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Work Experiences
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Secretary to Managing Director
Asia Iknowledge Sdn Bhd, Kelana Jaya, Selangor (Internship)
January 2013 - April 2013
▪ Provided secretarial and administrative support to the Managing Director during internship training.
▪ Managed data entry, database cleanup, reporting, and documentation to support project deliverables.
▪ Prepared reports, memos, invoices, letters, and claim forms, ensuring accuracy and timeliness.
▪ Supported finance tasks, including invoice issuance, overdue payment follow-ups, and order monitoring.
▪ Conducted market research and client prospecting, exploring both local and international business opportunities.
▪ Maintained organized filing systems and documentation flow for easier retrieval and compliance.
▪ Performed additional ad-hoc responsibilities assigned by management.Admin Executive cum Secretary to CEO
Marqonsult IP Sdn Bhd, Kelana Jaya, Selangor
May 2013 - October 2013
▪ Supported the CEO and legal team in intellectual property (MyIPO) consultation services, ensuring smooth coordination of administrative and legal documentation.
▪ Monitored and tracked patent filing deadlines for US and foreign applications, ensuring compliance and timely submissions.
▪ Managed docket reports, client databases, and filing systems (electronic & physical) for accuracy and accessibility.
▪ Provided administrative and financial support, including processing timesheets, client billing, and expense claims.
▪ Coordinated the CEO’s schedule, appointments, and travel arrangements, ensuring effective time management.
▪ Acted as liaison with external legal counsel, courts, and agencies, maintaining strong professional relationships.
▪ Delivered high-quality client service, managing calls, correspondence, and inquiries with professionalism.
▪ Contributed to team support and onboarding, assisting other departments when required and training new staff.Departmental Secretary (1) Geomatic and Land Surveying Division, 2) Building Surveying Division)
Royal Institution of Surveyors Malaysia (RISM), Petaling Jaya, Selangor
February 2014 - October 2015
▪ Provided comprehensive secretarial and administrative support to the COO, Board of Directors, and Divisional Chairs, managing sensitive and confidential information.
▪ Organized executive calendars, meetings, AGMs, and conferences, ensuring smooth coordination of agendas, minutes, and follow-up actions.
▪ Drafted, edited, and proofread official correspondence, reports, and presentations for senior management.
▪ Oversaw office administration and records management, improving filing systems for faster document retrieval and compliance.
▪ Assisted in membership application processing, database management, and preparation of divisional publications.
▪ Coordinated legislative work and committee support, including database updates and policy documentation.
▪ Introduced improvements to workflow and reporting processes, streamlining communication between divisions and the General Council.
▪ Maintained professional interactions across all levels of management, staff, and external stakeholders.Secretary to General Manager
E&O Residences Kuala Lumpur sub-hotel of Eastern and Oriental Berhad
November 2015 - May 2018
▪ Provided comprehensive secretarial and administrative support to the General Manager and Executive Office of a 200-room 5-star serviced residence.
▪ Coordinated executive meetings, including agenda preparation, document circulation, and accurate minutes to ensure clear communication and follow-up.
▪ Handled sensitive and confidential communications, exercising sound judgment and discretion on behalf of the GM.
▪ Acted as a liaison between the GM, department heads, and external stakeholders, ensuring smooth information flow and timely resolution of issues.
▪ Drafted and reviewed memoranda, reports, and official correspondence, ensuring accuracy, compliance, and professional presentation.
▪ Screened and prioritized incoming correspondence, reports, and requests, escalating urgent matters directly to the GM.
▪ Researched and compiled information from multiple sources to support management reports, business cases, and executive decisions.
▪ Represented the General Manager’s office in internal committees, task forces, and external engagements, strengthening stakeholder relationships.
▪ Oversaw executive office operations (supplies, facilities, documentation flow) to ensure seamless daily business support.
▪ Supported guest relations and complaint management, escalating critical issues to the GM and recommending solutions for service recovery.Secretary to General Manager / Admin Executive
Oasia Suites Kuala Lumpur sub-hotel of Far East Hospitality Singapore
June 2018 - May 2022
A. Secretary to General Manager / Admin Executive:
▪ Acted as primary liaison for the General Manager, managing correspondence, reports, schedules, and confidential records.
▪ Organized and serviced meetings (AGM/management meetings), including agenda preparation, minute-taking, and follow-ups on action items.
▪ Coordinated GM’s travel, visas, accommodation, and inter-departmental communications.
▪ Prepared and consolidated daily production and operational reports for executive decision-making.
▪ Streamlined administrative workflows, analyzed processes, and implemented improvements to increase efficiency and cost control.
▪ Oversaw office administration, including records, budget support, HR documentation, and executive office services.
▪ Handled guest review management across multiple platforms (TripAdvisor, Agoda, Google, Booking.com, Expedia, Revinate), ensuring timely, empathetic responses and reputation management.
▪ Collaborated with hotel departments to enhance guest satisfaction based on feedback insights.B. Purchasing Executive:
▪ Acted as the main contact between Central Sourcing Team Singapore and Malaysia operations.
▪ Implemented purchasing policies, procedures, and contracts to ensure cost savings and compliance with hotel standards.
▪ Negotiated with vendors, secured competitive pricing, and maintained strong vendor relationships.
▪ Monitored stock levels, approved requisitions, and managed procurement of high-consumption items.
▪ Resolved delivery and pricing discrepancies while ensuring timely and accurate order fulfillment.
▪ Oversaw storeroom operations, audits, and hygiene compliance of all vendor deliveries.
▪ Managed departmental administration, including documentation, records, staffing, and training.Administrator cum Personal Assistant to Hotel Director
GEO Resort and Hotel, Genting Highlands, Pahang
June 2022 - August 2025
A. Administrator cum Personal Assistant to Hotel Director:
▪ Served as primary liaison for the Hotel Director, handling all correspondence, scheduling, confidential records, and inter-departmental communications.
▪ Coordinated business travel, expense reports, logistics, and executive retreats, ensuring smooth arrangements.
▪ Prepared high-quality reports, memos, presentations, and consolidated operational updates for management review.
▪ Handled sensitive information with strict confidentiality and professionalism, maintaining trust at the executive level.
▪ Monitored and responded to guest reviews (Google, Booking.com, Trip.com, hotel website), using empathy and problem-solving to address complaints and protect the hotel’s online reputation.
▪ Collaborated with operational teams to implement improvements based on guest feedback, boosting guest satisfaction and ratings.B. Halal Executive:
▪ Successfully achieved and maintained Halal Certification (2022–2025) for the hotel.
▪ Managed Halal Certification application, documentation, HAS manual, and compliance with MHMS 2020 and MS1500:2019.
▪ Developed and implemented SOPs for food safety, operations, and halal compliance.
▪ Led and trained kitchen and F&B staff on halal awareness, food hygiene, and regulatory requirements.
▪ Conducted internal audits, vendor audits, inspections, and regular halal compliance checks.
▪ Approved and monitored raw materials, vendors, and F&B purchases to prevent contamination.
▪ Coordinated Internal Halal Committee (IHC) activities, including training, meetings, and audits.
▪ Reported and resolved non-conformances from inspections and audits within set timelines.
▪ Ensured continuous validity of halal certification and adherence to JAKIM/JAIN guidelines.C. Human Resources Support:
▪ Assisted HR Manager in end-to-end recruitment, including sourcing, screening, interviewing, and onboarding.
▪ Coordinated training programs, HRDC levy & grant applications, and tracked staff development needs.
▪ Drafted and updated HR documents, policies, handbooks, and SOPs in compliance with labor laws and hotel requirements.
▪ Supported employee welfare, conflict resolution, hostel management, and compliance with HR audits.
▪ Monitored regulatory changes and ensured HR documentation and practices met legal standards.
▪ Partnered with department heads on performance management and career development initiatives.D. Purchasing Management (Acting – 4 months):
▪ Oversaw daily procurement operations, supervising staff and coordinating with inventory control on hotel needs.
▪ Developed and implemented Purchasing SOPs, improving accuracy, accountability, and vendor management.
▪ Negotiated with vendors on contracts, pricing, and delivery timelines, ensuring cost efficiency and quality compliance.
▪ Maintained vendor databases and purchase records, and ensured smooth procurement workflows.
▪ Prepared cost estimates, price comparisons, and managed budgets to optimize cost savings.
▪ Trained new purchasing staff on procedures and systems to strengthen departmental capability.E. Safety & Security Management (Acting – 8 months)
▪ Led hotel safety & security operations, ensuring 24/7 readiness for emergencies and compliance with legal requirements.
▪ Conducted investigations into theft, loss, accidents, and liaised with local authorities for resolution.
▪ Directed and supervised all security personnel, including duty rosters, training, and performance management.
▪ Implemented HIRARC, CHRA, OSHA compliance, Indoor Air Quality & Ergonomics SOPs in line with DOSH requirements.
▪ Oversaw CCTV systems, alarms, key control, and loss prevention measures.
▪ Managed ERT Committee, first aid programs, and crisis management planning.
▪ Ensured food hygiene, safety risks, and workplace hazards were monitored and controlled through audits and inspections.
▪ Maintained accurate safety documentation, including JKKP 6 reporting to DOSH.
Certification
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Certified Halal Executive
Jabatan Kemajuan Islam Malaysia (JAKIM)
October 2022 - December 2026
Certified Halal Executive with comprehensive knowledge of JAKIM’s Malaysian Halal Management System (MHMS), Halal Assurance System (HAS), and MS1500 standards. Experienced in developing and maintaining halal documentation, coordinating internal halal committees, managing halal certification and renewal processes, conducting internal halal audits, ensuring supply chain and ingredient compliance, and liaising effectively with regulatory authorities. Dedicated to safeguarding halal integrity, enhancing consumer confidence, and enabling organizations to achieve and sustain full halal compliance while meeting industry best practices.
Certified OSH-Coordinator
Department of Occupational Safety & Health (DOSH) Malaysia
September 2025 - December 2026
Certified Occupational Safety and Health (OSH) Coordinator with practical expertise in implementing workplace safety management systems in accordance with the Occupational Safety and Health Act (OSHA) and DOSH requirements. Competent in conducting risk assessments (HIRARC), managing Safety Data Sheets (SDS), coordinating safety committee activities, monitoring legal compliance, organizing employee safety training, investigating incidents, and maintaining comprehensive OSH documentation. Committed to fostering a proactive safety culture that minimizes workplace risks, strengthens regulatory compliance, and supports sustainable business operations.
Education
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Diploma Executive Secretaryship
Cybernetics International College of Technology
January 2010 - December 2013