I am a recent graduate with a Bachelor of Customer Service Management (Hons) and Office Management, equipped with a strong foundation in customer service excellence, administrative support, and office operations. My academic experience has developed my skills in managing client interactions, handling inquiries, and streamlining office procedures. I am detail-oriented, highly organized, and proficient in office software tools such as Microsoft Office and customer relationship management (CRM) systems. I am eager to apply my skills in dynamic roles that involve customer support, administrative tasks, and operational management.
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During my internship at the Land and District Office, I gained hands-on experience in administrative support and public service operations. My responsibilities included assisting with document processing, managing inquiries from the public, and maintaining accurate records of land titles and district affairs. I also collaborated with the office staff to streamline workflows, provided customer service to individuals seeking information, and supported the execution of office tasks, such as filing, data entry, and handling official correspondence. This experience strengthened my organizational, communication, and multitasking skills, preparing me for future roles in office management and customer service.
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This program provided comprehensive training in customer service excellence, office management, and business operations. Coursework included customer relationship management, service quality, conflict resolution, and organizational behavior. Through this degree, I developed strong communication skills, problem-solving abilities, and a deep understanding of service strategies, preparing me for dynamic roles in customer support and administrative management.
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