Hello, I am Siti. With almost 8 years of experience as an Operation Executive at SMJ Teratai Sdn Bhd, I have successfully managed and optimized various operational processes, contributing to the company’s efficiency and growth. My expertise includes workflow management, quality assurance, and team leadership. Now, I am seeking new opportunities where I can leverage my skills and experience to drive success and innovation in a new environment. I am excited to bring my dedication and problem-solving abilities to a dynamic and forward-thinking organization.
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Managed daily operations of remittance and money-changing services, ensuring efficient and compliant transactions. Provided excellent customer service, resolved inquiries, and maintained high satisfaction levels. Ensured compliance with financial regulations and company policies. Prepared and analyzed financial reports, monitored transaction volumes, and supervised a team. Implemented process improvements to enhance efficiency and customer experience. Built and maintained strong client relationships. Proficient in industry-specific software and financial reporting.
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First class award with CGPA 3.59
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