Sarvina Veenayagan | Freelancing Malaysia

Sarvina Veenayagan Asst Manager Customer Service

6 years experience 0 projects worked Malaysia

RM50.00 /hr RM0 earned

CRMCustomer ServiceCustomer SupportData Entry

A motivated and results-driven Business Administration graduate with over 6 years of progressive experience spanning Customer Service Management, Human Resources, and Corporate Sales. Proven track record of leading teams, resolving complex customer escalations, and optimizing operational workflows. An excellent communicator with a strong international business background, eager to utilize key competencies and significant talent to add value within a professional and active environment.

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Asst Manager Customer Service
Mumsme Sdn Bhd
August 2020 - Now
– Double-check and supervise all tasks assigned by the manager or marketing team.
-Formulate, review, and implement solutions, procedures, and SOPs when operational issues arise.
-Review and audit communication materials sent out by the PR team.
-Remind and align the customer service team via WhatsApp groups regarding any updates or campaigns 2days in advance.
-Resolve escalated customer complaints and coordinate smoothly with related department heads.
-Prepare training frameworks and directly conduct onboarding/training for newcomers.
-Inform administration updates regarding any script changes (sales speech, KIV speech) and SOP adjustments.
– Review and mentor team members regarding administrative or newbie errors.
– Compile comprehensive monthly reports analyzing complaints, cancellations, and sales performance.
– Represent the company at exhibitions to build brand awareness and drive physical on-site sales
– Doing update or upgrade Zoho CRM and client app draft

Education

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Bachelor Of Science Business Administration
Putra International College Partnership with Trine University
July 2013 - July 2017

Profile of Sarvina Veenayagan

Work History (0)

Work Experiences

Asst Manager Customer Service

Mumsme Sdn Bhd

August 2020 - Now

Education

Bachelor Of Science Business Administration

Putra International College Partnership with Trine University

July 2013 - July 2017

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