Profile of TERRENCE MANGGAT GRAMAN

TERRENCE MANGGAT GRAMAN Customer Service
5 years experience 0 projects worked Malaysia
RM30.00 /hr RM0 earned
CopywritingCover Letter WritingCustomer Service

Logistics-savvy virtual assistant ready to manage customer emails and shipment tracking remotely.

Managed high-volume calls daily, maintaining calm under pressure.

Supported smooth delivery operations by resolving 50+ cases weekly

Work History (0)

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Work Experiences

  • Customer Service

    Gdexpress sdn bhd

    September 2021 - March 2025

    Prior to my previous employment i acquire such skills:

    Expert Shipment Troubleshooting (Delays, Damages, Rejections)

    High-Volume Call & Email Resolution

    Proficient in Intranet & Customer Service Traffic Control Systems Pickup Coordination & Process Optimization

    Effective Communication in Fast-Paced Settings

    Resolved customer inquiries and complaints about shipment delays, damages, and rejections via phone and email.

    Created and managed cases in company system to track and solve delivery issues.

    Coordinated pickup arrangements for shipments based on customer requests.