Logistics-savvy virtual assistant ready to manage customer emails and shipment tracking remotely.
Managed high-volume calls daily, maintaining calm under pressure.
Supported smooth delivery operations by resolving 50+ cases weekly
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Prior to my previous employment i acquire such skills:
Expert Shipment Troubleshooting (Delays, Damages, Rejections)
High-Volume Call & Email Resolution
Proficient in Intranet & Customer Service Traffic Control Systems Pickup Coordination & Process Optimization
Effective Communication in Fast-Paced Settings
Resolved customer inquiries and complaints about shipment delays, damages, and rejections via phone and email.
Created and managed cases in company system to track and solve delivery issues.
Coordinated pickup arrangements for shipments based on customer requests.
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.