Profile of Theresa John

Theresa John Service Desk Analyst
1 year experience 0 projects worked Malaysia
RM15.00 /hr RM0 earned
AndroidApp DeveloperC++ ProgrammingCustomer ServiceCustomer Support

IT Service Desk Analyst with 1 year of experience providing technical support via calls, emails, and ticketing systems.

Background in Computer Science, Multimedia Computing with practical knowledge in troubleshooting and incident

management. Experienced in handling user issues, escalating to Level 2 support when required, and working within

SLA guidelines. Seeking opportunities to further develop technical and problem-solving skills.

Work History (0)

  • There are no activities yet.

Work Experiences

  • IT service desk analyst

    CTC GLOBAL SDN BHD

    March 2025 - March 2026

    ● Received and logged all inbound calls and emails using the designated ticketing system
    ● Provided first-level incident resolution and effective workarounds to end users
    ● Escalated unresolved or complex incidents to the appropriate resolver groups in accordance with SLA

Certification

  • Microsoft Cloud Azure

    Microsoft

    April 2025 - July 2026

    I have obtained a certification in Microsoft Azure, which has equipped me with a strong foundation in cloud computing concepts, including cloud services, deployment models, and basic Azure solutions. This certification has enhanced my understanding of how cloud platforms support modern business operations and strengthened my interest in working with web systems and applications.

Education

  • Bachelor's Degree in Computer Science (Multimedia Computing)

    Universiti Teknologi Mara (UiTM)

    August 2021 - December 2024