IT Service Desk Analyst with 1 year of experience providing technical support via calls, emails, and ticketing systems.
Background in Computer Science, Multimedia Computing with practical knowledge in troubleshooting and incident
management. Experienced in handling user issues, escalating to Level 2 support when required, and working within
SLA guidelines. Seeking opportunities to further develop technical and problem-solving skills.
Add work experience to your profile. (optional)
● Received and logged all inbound calls and emails using the designated ticketing system
● Provided first-level incident resolution and effective workarounds to end users
● Escalated unresolved or complex incidents to the appropriate resolver groups in accordance with SLA
Add work certification to your profile. (optional)
I have obtained a certification in Microsoft Azure, which has equipped me with a strong foundation in cloud computing concepts, including cloud services, deployment models, and basic Azure solutions. This certification has enhanced my understanding of how cloud platforms support modern business operations and strengthened my interest in working with web systems and applications.
Add work education to your profile. (optional)
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.