Thinasharmeny Anbarasan | Freelancing Malaysia

Thinasharmeny Anbarasan Desktop Engineer

5 years experience 0 projects worked Malaysia

RM10.00 /hr RM0 earned

Academic WritingAdministrative SupportCopy WrittingCover Letter WritingCustomer Support

I’m seeking for job opportunity to utilize my knowledge and skills in working environment. Wide knowledge and skills in trouble shooting and repairing computer hardware and software. All the experiences as Quality Assurance Analyst during my internship period and as an Executive Technical Support has always been given a big lesson. Managing a group of team members with junior colleagues has given more experience on how to lead the team as the Senior Executive in the team. Now i’m working as Desktop Engineer at Singapore.

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Work Experiences

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Desktop Engineer
NCS Pte Ltd
September 2024 - Now
Perform End User Support – Client Management
Perform troubleshooting for client platform related problems.
Respond promptly to incident, investigate & provide temporary &/or permanent
resolution of incidents escalated. Provide timely status updates to relevant parties.
Monitor the agreed service level, document & maintain the configuration of the
systems; provide regular reporting to relevant parties.
Involve in client platform implementation/upgrade project.
Perform follow-up with vendor on replacement of hardware.
Perform asset management & update asset records.
Perform user account management (eg. Create password, reset & delete)
Perform local server administration to facilitate software distribution & patch
management service.
Ensure deliverables meet service level requirement. Propose and implement action
plan when required.
Executive Technical Support (ETS)
SCICOM (LENOVO)
August 2021 - August 2024
Identifying hardware and software solutions, by doing the troubleshooting technical
issues
Diagnosing and repairing the faults
Resolving the network issues, by installing and configuring hardware and software
Communicate with customers through a series of actions to resolve a problem
Replacing and requesting the faulty parts to the dispatcher
Managing multiple cases at one time, testing and evaluating new technologies
Experiences with remote section with the end users
Good written and verbal communication
Attention to details and good problem – solving skills
Take decision precisely
Quality Assurance Analyst
Finexus Sdn Bhd
March 2021 - August 2021
Creating test case and perform testing on software
Experience in SIT and UAT testing
Develop Change Request Document according to the requirements that received from
clients
Analyze reported problems and identify the root cause, then provide solution and
access the effort to fix the problem
Perform various types of testing and deliver within timeline
Creating new and evolve existing QA test scripts

Education

Add work education to your profile. (optional)

Bachelor of Computing Science, Network Engineering
University Malaysia Sabah
September 2017 - December 2021

Profile of Thinasharmeny Anbarasan

Work History (0)

Work Experiences

Desktop Engineer

NCS Pte Ltd

September 2024 - Now

Executive Technical Support (ETS)

SCICOM (LENOVO)

August 2021 - August 2024

Quality Assurance Analyst

Finexus Sdn Bhd

March 2021 - August 2021

Education

Bachelor of Computing Science, Network Engineering

University Malaysia Sabah

September 2017 - December 2021

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