Veni Rajendran Murugiah | Freelancing Malaysia

Veni Rajendran Murugiah Founder - VRM Enterprise & Freelancer - Content & Effect Creator

20 years experience 0 projects worked Malaysia

RM30.00 /hr RM0 earned

Academic WritingAdministrative SupportAffiliate MarketingContent WritingEdittingEducationFacebook MarketingGoogle MarketingMarket ResearchSocial Media

Dynamic and results-driven Customer Service and Operations Manager with extensive experience delivering exceptional client engagement across both online and offline channels. Recognized for building long-term, collaborative relationships and for fostering a motivating environment that empowers teams to thrive.

A strategic leader with strong analytical problem-solving skills and a proven track record of independent decision-making that drives company success. Detail-oriented and highly organized, adept at managing multiple projects with precision while maintaining a focus on operational excellence.

Portfolio

Portfolio Founder, Content & Effect Creator

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Work Experiences

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Branch Incharge (Petaling Jaya)
M Xpress Sdn Bhd
January 2024 - December 2025
1) Ensuring smooth daily operations by creating schedules, anticipating any
issues, and optimizing resources to meet operational goals.
2) Prioritizing tasks and ensuring that the team has clear directives to stay on
Recruiting the right talent for the operational roles, understanding the team’s
needs, and sourcing candidates who align with the company’s values and goals.
3) Overseeing the hiring process, from job posting to interviews, and
onboarding new employees effectively.
4) Overseeing day-to-day business activities, ensuring productivity and
efficiency.
5) Monitoring workflows and operational processes to identify areas for
improvement or innovation.
6) Developing and maintaining strong relationships with clients.
7) Managing communication channels with clients, addressing concerns, and
ensuring their needs are met promptly.
8) Creating and maintaining operational reports, tracking key metrics such as
team performance, resource utilization, and financial data.
9) Providing insights and recommendations based on these reports to senior
leadership.
10) Setting measurable performance targets for teams and operations.
11) Regularly evaluating the achievement of KPIs, making adjustments to
processes or strategies as needed.
12) Identifying areas of underperformance and working on corrective actions.
13) Implementing processes to measure and improve customer satisfaction levels.
14) Gathering feedback from customers, analyzing the data, and using insights to
enhance service delivery.
15) Collaborating closely with the network or IT team to ensure smooth communication,
operational support, and troubleshooting of technical issues.
16) Ensuring that operational goals align with technical capabilities an infrastructure.
Founder & eCommerce Specialist
VRM Enterprise
May 2021 - December 2023
1) Experienced Social Media Marketer, Digital Marketing Specialist, E-Commerce
Expert, and Content Creator with a proven track record in creating impactful,
engaging content and driving growth across digital platforms.
2) As a Global Effect House Creator, I have successfully developed and executed
innovative marketing strategies that resonate with diverse global audiences,
driving brand visibility, customer engagement, and sales growth.
3) Skilled in leveraging analytics, content trends, and audience insights to optimize
marketing campaigns across social media, e-commerce platforms and digital
channels.
4) Passionate about staying on the cutting edge of digital marketing trends and
providing creative solutions to meet business objectives and customer needs.
Guest Experience Expert
Gerbang Alaf Restaurants Sdn Bhd (McDonald's Malaysia)
October 2014 - April 2021
1) The Customer Engagement & Event Management Specialist is responsible for enhancing
customer interactions, managing events, and ensuring seamless execution of digital
engagement strategies.
2) This role includes overseeing restaurant visits, implementing the SOK project,
Mobile Application project and conducting EOTF restaurant audits.
3) Additionally, I lead training programs on hospitality, birthday celebrations,
balloon decoration to create exceptional customer experiences. and conduct survey via
apps and face to face.
Courier Operation Manager
Sure-Reach Management Co.
June 2007 - September 2014
1) Responsible for overseeing daily operations, warehouse management and
supply chain efficiency.
2) This role involves managing logistics, vendor coordination, inventory control
(FIFO/LIFO), packaging, fleet management and Warehouse Management
Systems (WMS).
3) Responsible to track key performance indicators (KPIs), ensure smooth
procurement and distribution, and implement process improvements to
optimize operational efficiency.
4) Focused on strong organizational, analytical, and problem-solving skills are
essential for success in this role
Corporate Trainer
ISC Micro Precision Sdn Bhd
January 2000 - May 2007
1) Responsible for conducting training on ISO 14001 (Environmental Management),
ISO 9002 (Quality Management), MSDS, Waste Management and Quality Policies.
2) This role ensures compliance with international standards by educating employees, developing training materials, and assisting in internal audits.
3) As a Trainer, I promotes sustainability initiatives, proper waste management and regulatory
adherence while maintaining training records and providing compliance insights.
4) Strong expertise in ISO standards, environmental policies, and training delivery is essential
for success in this role.

Certification

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Certificate of Excellence Community Rockstar 2022
Lazada Malaysia
February 2022 - December 2025
Additional Achievement are as followings;
1) Certificate of Recognition Unit Manager
2) My AVON Achieve – Golden Circle Award
3) AVON Gold Challenge – Habib Jewels
4) Certificate of Recognition (5 years of service)
5) Certificate of Excellence Community Rockstar 2022
6) Malaysian Competent Driving License (CDL)
7) Malaysian Vocational Goods Driving Licence (GDL)

Education

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Commonwealth Executive Master of Business Administration (CeMBA)
Wawasan Open University (WOU)
January 2019 - November 2022
Bachelor of Business (Hons) Supply Chain and Logistics Management
Wawasan Open University (WOU)
July 2011 - November 2018

Profile of Veni Rajendran Murugiah

Portfolio

Work History (0)

Work Experiences

Branch Incharge (Petaling Jaya)

M Xpress Sdn Bhd

January 2024 - December 2025

Founder & eCommerce Specialist

VRM Enterprise

May 2021 - December 2023

Guest Experience Expert

Gerbang Alaf Restaurants Sdn Bhd (McDonald's Malaysia)

October 2014 - April 2021

Courier Operation Manager

Sure-Reach Management Co.

June 2007 - September 2014

Corporate Trainer

ISC Micro Precision Sdn Bhd

January 2000 - May 2007

Certification

Certificate of Excellence Community Rockstar 2022

Lazada Malaysia

February 2022 - December 2025

Education

Commonwealth Executive Master of Business Administration (CeMBA)

Wawasan Open University (WOU)

January 2019 - November 2022

Bachelor of Business (Hons) Supply Chain and Logistics Management

Wawasan Open University (WOU)

July 2011 - November 2018

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