Profile of Havines Vimalanathan

Havines Vimalanathan Application Support | Business Analysis | SLA-Driven Problem Solver | Data Entry | Copy Writing
5 years experience 0 projects worked Remote
RM0 earned
Administrative SupportAffiliate MarketingAI TrainerArticle RewritingBusiness AnalystCopywritingCustomer SupportData Entry

Application Support Engineer with 5+ years of experience in business analysis, infrastructure, and L2 support. Known for reducing SLA breaches by up to 80%, improving resolution speed, and enhancing user satisfaction. Skilled in SQL, Azure DevOps, and stakeholder collaboration. Seeking new opportunities to drive technical excellence and deliver user-focused solutions

Work History (0)

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Work Experiences

  • L2 Application Support

    PETRONAS

    October 2023 - October 2025

    – Provided Level 2 support for a visitor tracking system(MEET/ACE) to manage entry of visitors/contractors/staff into PETRONAS premises all over Malaysia.
    – Provided support for daily operations as part of the DevOps team to resolve technical issues.
    – Ranked as top performer for closing SLA-compliant tickets and reduced breach rates by 80% monthly.
    – Analyzed user feedback and worked with development team to enhance system functionality which saw a reduction of support tickets by 20% each quarter.
    – Created and proactively provided user-guides to users to reduce confusion and support requests.
    – Used SQL to query databases and retrieve in/out timestamps of visitors and personnel, helping to resolve access card processing cases efficiently.
    – Conducted trainings on-site for staff and security personnel to ensure confident system usage.
    – Supported MEET system rollouts nationwide ensuring proper movement tracking of personnel.

Certification

  • Oracle Database: Introduction to SQL

    ORACLE

    November 2016 - December 2016

Education

  • Bachelor's Degree in Information Technology

    SEGi University & Abertay Dundee University

    July 2014 - September 2017