Profile of VIVIEN LIN

VIVIEN LIN Versatile Operator | AI, Content, Sales & Data-Driven Growth
5 years experience 0 projects worked Malaysia
RM25.00 /hr RM0 earned
Adobe PhotoshopAffiliate MarketingAI TrainerBrandingBulk MarketingBusiness AnalystBusiness PlansContent WritingCopywritingCRM

I bring hands-on, end-to-end experience across the full business lifecycle — from building products to scaling them through smart marketing, sales, and data-driven decisions.

Over the years, I’ve worn many hats and developed real, practical skills in:

Product Development — Taking ideas from concept to launch, refining based on real user feedback and market response.

Social Media & Content Creation — Planning and producing content that builds brand presence and drives engagement across platforms.

AI-Powered Workflows — Integrating AI tools into daily operations to boost efficiency in content creation, customer service, data analysis, and reporting — I don’t just use AI, I build systems around it.

Customer Service — Managing customer relationships with a focus on responsiveness, problem-solving, and long-term satisfaction.

Sales & Strategy Collaboration — Working cross-functionally to brainstorm strategies, close deals, and adjust direction based on market feedback.

Data Analysis & Progress Monitoring — Tracking KPIs, analyzing performance trends, and using data to guide decisions rather than guesswork.

What sets me apart is my ability to connect the dots between these areas — I don’t just execute tasks in isolation, I understand how content, sales, customer experience, and data all feed into each other to drive growth.

If you need someone who can think strategically, execute practically, and adapt quickly using modern tools (including AI), let’s talk about how I can help your project move forward.

Work History (0)

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Work Experiences

  • INSURANCE AGENT

    AIA Insurance

    April 2016 - August 2016

    Cold call
    Lead generation
    Sales pitching
    Quoting
    Handling inquiries
    Hitting KPI on monthly basis

  • Business Development Executive

    DeliverEat Sdn Bhd

    May 2018 - August 2018

    Cold calling
    Lead generation
    Schedule appoint for salesperson
    Servicing client
    Provide trainings to merchant
    Documentation/ Filling
    Generating marketing ideas
    Participate in Sales event
    Liaises with Sponsor for Marketing events
    Sales Pitching (when needed)

  • TELEMARKETER

    TELECONTINENTS SDN BHD

    October 2018 - January 2019

    Cold call
    Servicing clients (SG Based)
    Handling inquiries
    Hitting KPI on a daily basis.

  • ERP SYSTEM CONSULTANT

    ECOUNT ERP

    March 2019 - February 2021

    – Sales role: Managing Inbound sales lead, including Pitching, follow up, closing, quoting & other.
    – Customer service: Handling inquiries via email/ phone call/ Zoom meeting with client-based from MY, S.E.A & Europe
    – Project Deployment: Requirements scoping, Create access, Setup Account, monitor client status after go-live, create manual guide (if needed), submitting suggestion to Korea HQ engineer team on monthly basis for improvising solution.
    – Conflict resolving, Problem-solving & sourcing alternative.
    – Reporting to Branch Manager & Korea HQ PIC.
    – Product knowledge / module mastered: Accounting module, Production module, Inventory control module, Report generation, Sales module, staff scheduling module, etc.

  • SENIOR SALES CONSULTANT

    XILNEX HOLDINGS SDN BHD

    March 2021 - April 2026

    – Conduct full-cycle sales: pitching, demonstrations, requirement scoping, proposal preparation, quotation, negotiation, and closing.
    – Manage and grow a strong sales pipeline across F&B and Retail sectors.
    – Coordinate with internal teams for onboarding, deployment, escalation, and project monitoring to ensure successful go-live.
    – Provide after-sales service, relationship nurturing, and account retention.
    – Regular reporting to Team Lead, Sales Manager, and company founders.
    – Deep product knowledge across multiple solutions: POS, QR Ordering, SOK, KDS, Loyalty App, Integrations, CCTV, and hardware.

  • Founder of Yezostello Enterprise

    Yezostello Enterprise

    March 2026 - Now

    – Market Analysis, strategy implementation & monitoring. SEO, SMO & GEO strategy formation, execution and monitoring.
    – Product design, Branding strategy execution & monitoring.
    – Social media advertising content creation.
    – Business setup, collaboration with third-parties for revenue growth.
    – Production process, design, planning, cost control, budgeting, analysis & reporting.

Education

  • BA (HONS) BUSINESS ADMINISTRATIVE & MANAGEMENT

    LIVERPOOL JOHN MOORES UNIVERCITY

    January 2014 - May 2018

    – Strategic mgmt.
    – Marketing Strategy
    – Business Proposal
    – Entrepreneurship