PROFESSIONAL COMPETENCIES
· Business Operations – Experience managing day-to-day business activities, including purchasing, finance coordination, customer service and administration.
· Customer & Vendor Relations – Strong ability to communicate clearly with customers, vendors and service providers and maintain positive working relationships.
· Problem-Solving – Able to identify customer and operational issues, troubleshoot problems and coordinate appropriate solutions.
· Time & Task Management – Able to prioritize multiple responsibilities, meet deadlines and manage tasks independently.
· Adaptability & Learning – Quick to learn new software, systems, procedures and processes, with the ability to adapt to changing requirements.
· Communication & Interpersonal Skills – Able to explain technical and non-technical information clearly to customers and users.
· Reliability & Punctuality – Reliable in attending appointments, providing customer support and completing assigned tasks on time.
Add work experience to your profile. (optional)
VSM GLOBAL RESOURCES, based in Klang, Selangor
• Started and managed a small-scale enterprise, handling sales, operations, and customer service.
• Gained hands-on experience in financial management, negotiation, and business development.
• Built strong relationships with clients and suppliers.
Products and Services Available:
• Visitor Management Software Sales – Providing demonstration, installation & training.
• Real-time Clocking System Sales – Monitor guard tours in real-time, and retrieve reports.
• Freelance Administrative services, Business Visa application & Certificate of Good Conduct Application services.
KEY RESPONSIBILITIES:
IT Application & Technical Support – Visitor Management System (VMS)
• Installed and configured Visitor Management System ABS and NON-SQL software at customer sites.
• Installed and configured PostgreSQL Database (Open Source).
• Provided remote and on-site technical support to customers for software-related issues.
• Assisted users with system configuration, user setup, access permissions and application functions.
• Troubleshooting VMS application, connectivity, peripheral and configuration issues.
• Installed and configured supporting hardware such as MyKad readers, passport scanners, QR code scanners, webcams and Wi-Fi devices.
• Guided customers through software installation, system setup and basic troubleshooting procedures.
• Provided user training and technical assistance to security guards, administrators and management personnel.
• Diagnosed customer-reported issues and coordinated with software developers/vendors when further technical assistance was required.
• Performed software updates, configuration changes and system testing after installation.
• Assisted customers with data, reporting and application-related issues.
• Maintained communication with customers to follow up on reported technical issues and ensure resolution.
• Prepared basic technical documentation, installation instructions and user guidance materials.
• Gathered and clarified customer requirements for application customizations, coordinated with developers on the required changes, performed functional testing, identified and reported issues, and supported the successful deployment of the updated software to the customer.
Freelance Administrative Services, Business Visa & Certificate of Good Conduct Application Services
• Provide administrative and documentation support to clients.
• Assist clients in reviewing and organizing documents required for visa and certificate applications.
• Guide clients through application procedures, document requirements and submission processes.
• Complete and submit online applications accurately and ensure supporting documents are properly prepared.
• Communicate with clients to obtain required information and follow up on missing or incomplete documents.
• Liaise with relevant authorities and organizations regarding application status, requirements and supporting documentation.
• Monitor application progress and provide clients with timely updates on the status of their applications.
• Maintain organized records of applications, client documents, correspondence and submission details.
• Handle multiple applications simultaneously while ensuring accuracy, confidentiality and timely completion.
• Resolve administrative issues by identifying missing information, correcting documentation and coordinating with the relevant parties.
Real-Time Guard Clocking System Sales & Technical Support
• Introduce and provide solutions for real-time guard clocking monitoring systems to security companies and other organizations.
• Assist customers with coordinating installation of the guard clocking application.
• Retrieve, review and generate clocking and activity reports for customers for the first week upon installation.
• Assist customers in understanding system functions and reports.
• Coordinate with software suppliers/developers to troubleshoot and resolve technical issues that require further assistance.
• Follow up with customers and vendor on reported issues and ensure appropriate solutions are provided.
• Maintain customer records, system information and support-related documentation.
Key Responsibilities
: Data entry.
: Recording customers transaction from Cheques and Invoices.
: Preparing Bank Reconciliation.
: Maintain office filing system.
Key Responsibilities
: Data entry and managing department filing system.
: Matching Delivery Orders and Invoices.
: Managing and resolving any discrepancies with Invoice and Goods Received Note.
: Reconciling Supplier’s statement of account with Company’s statement.
: Preparing payment advice and ensuring suppliers receive payment advice on time.
Key Responsibilities
: Liaise with customers and suppliers.
: Liaise with bank, tax agents, auditors and Royal Malaysian Customs (RMC) – GST related issues.
: Involved in daily administrative and human resource functions.
: Assist and participate in any ad-hoc projects.
Add work education to your profile. (optional)
: Sijil Pelajaran Malaysia ( SPM ) – 6A 3B
: Advanced Diploma in Accounting and Business
ACCA – ( ASSOCIATION OF CHARTERED CERTIFIED ACCOUNTANTS )
: Professional Ethics Module – ACCA
: Completed ACCA Fundamental Level – F1 to F9
INTI College Subang Jaya
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.