Hi! I’m Wesley. I am customer-focused Virtual Assistant with a background in hospitality. Skilled in handling inquiries, resolving issues, and providing excellent support across multiple channels. Organized, tech-savvy, and detail-oriented, ensuring clients and customers feel valued and supported.
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-Maintain an up-to-date record of room vacancies, reservations and assignments.
-Handle phones and hotel guest reservations and coordinate with reservation team.
-Ensure that guest identification and reservation details are accurate and valid before assigning them to their rooms.
-Checked guests in and out of their rooms, and processed customer cash and credit payments according to established policies and procedures.
-Assisted customers by answering inquiries, explaining options, and providing tailored recommendations
-Accurately documented customer requests and entered details into digital systems
-Provided premium customer service by guiding clients through selections and ensuring satisfaction
-Managed multiple requests simultaneously while maintaining accuracy and professionalism
-Managed opening and closing of digital cashier/POS systems
-Reconciled cash and electronic transactions with system records
-Ensured accuracy of financial data and transaction logs
-Generated daily transaction reports for accounting review
-Responded to customer inquiries by providing clear information, assistance, and solutions in a professional and friendly manner
-Accurately documented customer requests and transactions using digital systems while managing multiple tasks efficiently
-Resolved customer concerns, followed up as needed, and maintained organized records to support smooth daily operations
-Monitor guest needs throughout their visit and deliver personalized support, including assisting with check‑in/check‑out, member inquiries, and service requests
-Maintain accurate records of guest interactions, requests, and visits to support service delivery and reporting
-Ensure guest comfort and satisfaction by upholding high standards of service, anticipating needs, and responding with friendly, courteous communication
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.