Profile of Wesley Ji Hoong Yeoh

Wesley Ji Hoong Yeoh Guest Relations Executive
1 year experience 0 projects worked Singapore
RM0 earned
Administrative SupportArticle RewritingCustomer ServiceCustomer SupportData Entry

Hi! I’m Wesley. I am customer-focused Virtual Assistant with a background in hospitality. Skilled in handling inquiries, resolving issues, and providing excellent support across multiple channels. Organized, tech-savvy, and detail-oriented, ensuring clients and customers feel valued and supported.

Work History (0)

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Work Experiences

  • Guest Service Executive

    The Northam All Suite, Penang

    January 2013 - December 2016

    -Maintain an up-to-date record of room vacancies, reservations and assignments.
    -Handle phones and hotel guest reservations and coordinate with reservation team.
    -Ensure that guest identification and reservation details are accurate and valid before assigning them to their rooms.
    -Checked guests in and out of their rooms, and processed customer cash and credit payments according to established policies and procedures.

  • Captain

    Chateau 33 Fine Dining Restaurant, Penang

    January 2016 - September 2018

    -Assisted customers by answering inquiries, explaining options, and providing tailored recommendations
    -Accurately documented customer requests and entered details into digital systems
    -Provided premium customer service by guiding clients through selections and ensuring satisfaction
    -Managed multiple requests simultaneously while maintaining accuracy and professionalism

  • Cashier

    Baan Thai 2 Seafood Restaurant, Kuala Lumpur

    October 2018 - April 2024

    -Managed opening and closing of digital cashier/POS systems
    -Reconciled cash and electronic transactions with system records
    -Ensured accuracy of financial data and transaction logs
    -Generated daily transaction reports for accounting review

  • Waiter

    Opio Kitchen & Bar, Singapore

    May 2024 - December 2024

    -Responded to customer inquiries by providing clear information, assistance, and solutions in a professional and friendly manner

    -Accurately documented customer requests and transactions using digital systems while managing multiple tasks efficiently

    -Resolved customer concerns, followed up as needed, and maintained organized records to support smooth daily operations

  • Guest Relations Officer

    Resorts World Sentosa, Singapore

    December 2024 - Now

    -Monitor guest needs throughout their visit and deliver personalized support, including assisting with check‑in/check‑out, member inquiries, and service requests

    -Maintain accurate records of guest interactions, requests, and visits to support service delivery and reporting

    -Ensure guest comfort and satisfaction by upholding high standards of service, anticipating needs, and responding with friendly, courteous communication