Profile
Customer Service & Sales professional with 4+ years of experience in e-commerce (Shopee, Lazada, TikTok
Shop). Strong in customer handling, issue resolution, and sales conversion.
Skills
• Customer Support & Retention
• Sales Conversion (Upselling & Closing)
• E-commerce Platforms: Shopee, Lazada, TikTok Shop
• Basic Data Analysis & Content Creation
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• Managed customer inquiries across Shopee, TikTok, Lazada, WhatsApp, and Facebook
• Handled pre-sales and after-sales issues effectively
• Guided customers to improve purchase conversion
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Senior Middle Level (UEC)
We will review the reports from both freelancer and employer to give the best decision. It will take 3-5 business days for reviewing after receiving two reports.