ZHI CHING | Freelancing Malaysia

ZHI CHING Accounting | Individual Tax | Customer Service | Administrative | Payroll

7 years experience 0 projects worked Remote

RM15.00 /hr RM0 earned

AccountingAdministrative SupportBookkeepingCopywritingCover Letter WritingCustomer ServiceCustomer SupportData Entry

Detail-oriented and self-motivated tax professional with 5 years of experience, specializing in individual income tax compliance, client management, and tax advisory. Skilled in managing multiple client portfolios, coordinating with internal teams, and ensuring accurate and timely deliverables. Additional experience in audit, payroll administration, and customer service has strengthened my analytical, organizational, and communication skills. Adaptable and responsible, with the ability to work independently and thrive in fast-paced, high-pressure environments.

Work History (0)

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Work Experiences

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Internship | Audit Trainee
Mustapha, Khoo & Co.
March 2018 - May 2018
Assisted senior auditors in conducting audit procedures and verifying financial transactions.
Reviewed financial statements, accounting records, and supporting documents to ensure accuracy and compliance.
Identified discrepancies and assisted in reconciling financial records and reports.
Performed audit testing, including vouching, tracing, and verification of transactions.
Prepared audit working papers and assisted in drafting audit reports.
Communicated with clients to obtain necessary financial information and supporting documentation.
Supported the audit team in completing assignments within deadlines while maintaining accuracy and attention to detail.
Part Time | Tour Guide
B&S Program Malaysia
January 2017 - September 2019
Guided Japanese students during sightseeing tours and cultural activities, ensuring a smooth and enjoyable experience.
Planned and coordinated travel itineraries, transportation, and sightseeing arrangements.
Provided recommendations on local attractions, food, and cultural experiences.
Communicated with Japanese students and assisted with enquiries, requests, and language barriers.
Handled unexpected situations and resolved issues promptly to ensure a positive travel experience.
Demonstrated strong communication, interpersonal, and problem-solving skills while managing group activities.
Associate | People Advisory Services
Ernst & Young Tax Consultants Sdn Bhd
October 2019 - September 2022
Prepared and reviewed individual income tax returns, ensuring accuracy and compliance with Malaysian tax regulations.
Managed tax compliance matters for individual clients, including expatriates and employees of multinational companies.
Liaised with clients to obtain relevant tax information and supporting documentation.
Assisted clients with tax enquiries, assessments, and correspondence with the Inland Revenue Board of Malaysia (LHDN).
Coordinated with internal teams and clients to ensure timely completion of tax filings and deliverables.
Performed tax calculations, tax equalization calculation, reviewed supporting documents, and identified potential tax issues.
Managed multiple client portfolios and deadlines in a fast-paced environment while maintaining high standards of accuracy and professionalism.
Senior Associate | People Advisory Services
Ernst & Young Tax Consultants Sdn Bhd
October 2022 - March 2025
Managed individual income tax compliance for a portfolio of clients, including expatriates, local employees, and high-net-worth individuals.
Prepared and reviewed individual income tax returns, ensuring accuracy and compliance with Malaysian tax laws and regulations.
Provided tax advisory support on individual income tax matters, including tax residency, reliefs, exemptions, and employment income.
Liaised with clients and the Inland Revenue Board of Malaysia (LHDN) to resolve tax enquiries, assessments, and compliance matters.
Coordinated with clients and internal teams to ensure timely completion of tax filings and deliverables.
Reviewed work prepared by junior associates, provided guidance, and ensured compliance with internal quality standards.
Managed multiple client engagements, prioritised deadlines, and maintained strong client relationships.
Assisted managers in monitoring workflow, resolving complex tax issues, and ensuring smooth execution of client engagements.
Freelance | Customer Service and Payroll Admin
JI Osteoriental Sdn Bhd
May 2025 - Now
Handle daily customer enquiries, complaints, and requests through phone calls, WhatsApp, emails, and other communication channels.
Provide professional and timely customer support to ensure customer satisfaction.
Manage customer appointments, bookings, follow-ups, and maintain accurate customer records.
Assist with daily administrative tasks, documentation, data entry, and filing.
Prepare and process monthly payroll, ensuring accurate and timely salary payments.
Monitor employee attendance, overtime, leave applications, and payroll adjustments.
Calculate employee salaries, allowances, commissions, overtime, and deductions.
Assist with statutory contributions, including EPF, SOCSO, EIS, and PCB, in accordance with Malaysian regulations.
Maintain accurate employee records, payroll reports, payslips, and confidential HR documentation.
Coordinate with management and employees regarding payroll enquiries and administrative matters.
Support daily office operations and perform other administrative duties as assigned.

Education

Add work education to your profile. (optional)

Bachelor Degree in Accounting and Finance with specialism in Taxation
Asia Pacific University
May 2016 - March 2019
Developed a strong foundation in accounting principles, financial management, and taxation, with a focus on tax regulations, compliance, and advisory. Gained analytical and problem-solving skills in evaluating tax structures, interpreting financial information, and ensuring regulatory compliance. CGPA 3.31
Foundation in Business
Asia Pacific University
May 2015 - April 2016
Gained foundational knowledge in business, economics, and finance, developing a solid understanding of key business concepts and financial principles. Built a strong academic foundation for further studies in accounting and taxation. CGPA 3.72
Foundation in Business
Asia Pacific University
May 2015 - April 2016

Profile of ZHI CHING

Work History (0)

Work Experiences

Internship | Audit Trainee

Mustapha, Khoo & Co.

March 2018 - May 2018

Part Time | Tour Guide

B&S Program Malaysia

January 2017 - September 2019

Associate | People Advisory Services

Ernst & Young Tax Consultants Sdn Bhd

October 2019 - September 2022

Senior Associate | People Advisory Services

Ernst & Young Tax Consultants Sdn Bhd

October 2022 - March 2025

Freelance | Customer Service and Payroll Admin

JI Osteoriental Sdn Bhd

May 2025 - Now

Education

Bachelor Degree in Accounting and Finance with specialism in Taxation

Asia Pacific University

May 2016 - March 2019

Foundation in Business

Asia Pacific University

May 2015 - April 2016

Foundation in Business

Asia Pacific University

May 2015 - April 2016

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