中文客服 (Mandarin Speaker) – ACTIVE HIRING

Project Desciption

– Assist customers with their inquiries and any complaints through inbound calls
– Liaise with appropriate departments if needed and following up with the customers to resolve their issues in a timely manner
– Promote bank products and services to the customers, (identifying customer needs and upsell)
– Be empathetic and respectful to customers

– Be flexible in working a rotational shift and servicing customers from regions: Malaysia, Singapore, Australia and Bermuda

Requirements :

* Available immediately (preferred)

* Sales & service experience in a service-oriented / contact center environment (preferred)

* Must be able to comfortably speak, read and write in English

Fresh graduates are highly encouraged to apply ❗

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– 通过接听来电，协助客户处理询问和任何投诉
– 与相关部门联系并与客户跟进以及时解决他们的问题
– 向客户推广银行产品和服务（了解客户需求并进行追加销售）
– 对客户要有同理心和给予尊重
– 能接受轮班工作，并为来自马来西亚、新加坡、澳大利亚和百慕大的客户提供服务

要求：

– 可立即上班 （首选）

– ⁠销售和客户服务经验（首选）

– ⁠必须能够流利地说、读、写英语

强烈鼓励应届毕业生申请 ❗

Job Types: Full-time, Permanent

Pay: RM3,000.00 – RM4,700.00 per month

Benefits:

• Dental insurance
• Health insurance
• Opportunities for promotion
• Professional development
• Vision insurance

Schedule:

• Rotational shift

Supplemental Pay:

• Performance bonus
• Yearly bonus

Ability to commute/relocate:

• Tun Razak Exchange: Reliably commute or planning to relocate before starting work (Preferred)

Language:

• Mandarin (Required)

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