CRM Sales Leads Management System

Project Desciption

To develop an integrated omnichannel sales system that helps improve sales management, customer communication and operational coordination across multiple digital platforms.

1. Define and develop the main system functions including CRM features, WhatsApp and Telegram integration and management dashboards with a well-structured database to ensure customer information is organized, interactions can be tracked easily and data duplication is avoided.

2. Develop the core backend components that manage the system’s internal operations including product and stock management.

3. Build a CRM module to manage records such as customer profiles, messages, orders and follow-up activities.

4. Integrate the system with communication platforms including WhatsApp Business API, Telegram Bot and Facebook Messenger.

5. Integrate the system with selected third-party services such as chatbot tools, email services, SMS gateway providers, WhatsApp Business API and payment gateways including FPX, QR payments or e-wallets.

6.  System Testing & Quality Assurance

7.  Data Security & Server Configuration

8. Deployment & Initial Support

9. User Training & Manual Preparation