Customer Success Manager-Onboarding Specialist-Mandarin Speaking-Full time

Project Desciption

**ABOUT US: **
Pepper Cloud is a Singapore based SAAS Company, which offers CRM solutions for small and middle scale companies across multiple industries.
Our CRM solution helps in areas such as sales management, marketing automation, and business analytics. We give our clients the tools to manage their sales pipeline, track opportunities, capture interactions with prospects and forecast sales. Our CRM provides a comprehensive dashboard for quick and deep insights into the health of your business.
We serve many companies in Singapore, Malaysia, Philippines, Thailand and Indonesia.
(https://peppercloud.com/)

**WHAT WE VALUE:**
We’re building a technology first, employee centric, company that recruits the best talent who can solve interesting problems.

**POSITION SUMMARY:**
We are looking for a passionate Customer Success Manager who can interact directly with the client and help them onboard onto our CRM platform. This position offers an exciting fast paced career that encompasses project management skills, business skills and interpersonal communication skills. The person will hold the key responsibility of interacting with the external team (client side) and internal team (tech development team)

**KEY JOB RESPONSIBILITIES:**
1-Client Engagement: Develop a deep understanding of each client’s business objectives and requirements and serve as the primary point of contact during the onboarding process.
2-Onboarding Planning: Collaborate with clients and define implementation timelines, milestones, and deliverables.
3-Product Configuration: Guide clients through product setup and configuration, ensuring alignment with their desired outcomes. Provide expertise in configuring the product to meet specific use cases.
4-Training and Support: Conduct virtual training sessions to educate clients on product features, functionality, and best practices. Address client inquiries and provide responsive support throughout the onboarding journey.
5-Issue Resolution: Troubleshoot and resolve any issues or roadblocks that arise during the onboarding process. Collaborate with internal teams and technical resources to ensure timely resolution.
6-Client Success: Monitor client progress and engagement during the onboarding phase. Proactively identify opportunities to enhance the client’s experience and drive value.
7-Knowledge Transfer: Ensure clients have the tools and resources needed to become proficient users of the product. Provide documentation, user guides, and self-help resources as needed.
8-Feedback Collection: Gather feedback from clients to identify areas for improvement in the onboarding process and product usability. Advocate for clients’ needs and provide insights to
internal teams.

**QUALIFICATIONS:**
1- 2-5 yrs. of hands on experience in software implementation, training and support in IT field.
2- Masters or Bachelor Degree

Role: Customer Success Executive
Language Requirement: Mandarin ,English (Mandatory)
Work Mode: 100% Remote
Salary: MYR 3,800 – 4,000
Joining: Immediate joiners preferred

**SKILLS:**
 Strong analytical skills; attentive listener; ability to solve complex problems.
 Exceptional written and verbal communication skills.
 Ability to multitask and work on a diverse range of requirements.
 Strong teamwork and interpersonal skills
 Ability to read and interpret technical specifications.
 Ability to comprehend audience background and expectations.
 Ability to correctly prioritize work and meet deadlines.
 Self – motivated, flexible, and comfortable with a fast – paced startup environment

**BENEFITS:**
 Competitive Salary
 Flexible work hours and holiday policy
 International exposure

**TO APPLY:**
Please apply with your resume at **  hiring@peppercloud.com  **