Customer Support Associate

What you will be doing

You are energetic and people oriented. You will support our customers with their queries, resolve issues and play a part in the improvement of our products.

Administrative Setup for clients:

– Provide support to set up Hubble systems.

– Involvement in the system integration-testing phase prior to implementation.

– Plan and coordinate end-user training for any system implementations or enhancements.

– Conduct User Acceptance Testing (UAT).

– Build relationships and interface between customers and produce agreed status updates.

– Protect the team from unnecessary pressure by maintaining a disciplined and logical approach to tackling the unexpected.

– Provide regular status updates to the internal team.

– Any other Support duties as required.

Technical Support for clients:

– Provide customer support by following up with queries under Hubble Care/Support.

– Provide first-level L1 support for incidents and end-user related enquiries.

– Escalate issues or incidents to L3 for deeper technical assistance.

– Give your best to represent end users’ needs and issues, escalate situations as required.

– Keep customers informed on the status of their request and guide them along for their best satisfaction and productivity.

– Identify, record, and track bugs thoroughly.

– See through the issues from Reporting to Resolving.

– Keep CSMs informed of potential escalated issues.

– Ensure that all incidents are handled in a timely manner.

– All other Administrative duties.

What we need from you

– Bachelor’s degree.

– Customer Centric attitude.

– Good English (Verbal and Written) is a must.

– Proficiency in Mandarin is a plus, not a must.

– Organized and customer-centric approach to problems.

– Someone with a strong sense of urgency, exceptional organizational skills, and natural relationship building ability.

– Strong problem-solving skills, process driven and analytical.

– Proactive, looking to always enhance a process or way of thinking.

– Accountable, Dependable, working with a high level of transparency.

– Understands start-up culture – high-speed, hand on, data-driven, live and ever-changing.

What Hubble will give you

Hubble is built by a team of talented, driven, and ambitious individuals. We do not subscribe to conventions. We do not let history and traditions dictate and limit our dreams to shape the world. We adopt the same mindset with our hiring. We are looking for the best and we want to bet on you. If your mindset is right, we promise you the ride of your life.